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AJAX import error

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  • August 1, 2023 at 3:39 am #485528

    thiago.gismo
    Participant

    Hi,

    I am trying to install the theme Fashion Color of WoodMart and I am getting the error below “AJAX import error. Try to disable all external plugins and run the import again. If it doesn’t help, contact our support center for further assistance.”.

    In attached status.jpg, plugins.jpg and error.jpg to see more details. Also I put on details the information of admin credentials to access the wordpress and check the problem.

    Thank you in advance.

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    August 1, 2023 at 9:10 am #485565

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, specify the username for your admin user so we can check this on your website.

    Kind Regards
    XTemos Studio

    August 1, 2023 at 3:48 pm #485701

    thiago.gismo
    Participant

    Hi,

    Sorry.

    Done!

    August 1, 2023 at 4:21 pm #485714

    Artem Temos
    Keymaster

    Hello,

    We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/7913514dab9b75cdc30cb26cc0f29e9d

    Kind Regards

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