Hi,

Here is the message from the plugin developer:
“I have debugged your issue and found that your woodmart theme provides WPBakery Page Builder (formerly Visual Composer) in their bundle projects so maybe they have modified the plugin according to there theme.
Please refer this screenshot:
https://goo.gl/8VquYs

Could you please ask your theme author how to activate other addons plugins for the visual composer on the site.”

Please see private content for ftp account access.

Thank You