Home › Forums › WoodMart support forum › Add to Cart button not responding without Login

Add to Cart button not responding without Login

Viewing 30 posts - 1 through 30 (of 32 total)
1 2
  • Author
    Posts
  • August 20, 2023 at 12:32 am #489861

    chirag
    Participant

    Hi Team,
    I am facing issues with add to cart and buy now button when the user is not logged in.
    no pop up window on right side showing cart details after clicking add to cart button. neither the menu button for cart work that time. we need to refresh page to get it working.
    But the same is working when i am logged in as administrator while testing my site. Please help resolving the issue.
    I also tried updating the theme to new version but error came.
    screenshots attached. Please help urgently for add to cart functioning.

    August 20, 2023 at 2:31 pm #489892

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    August 21, 2023 at 12:11 am #489954

    chirag
    Participant

    thanks. please help me finding the issue.

    • This reply was modified 1 year, 5 months ago by chirag.
    August 21, 2023 at 12:18 am #489961

    chirag
    Participant

    plz update.

    August 22, 2023 at 3:10 pm #490469

    Elise Noromit
    Member

    Hello,

    Sorry for the delay. We have removed the images.

    As for adding products to the cart. You have a custom code that brake the functionality: https://monosnap.com/file/jadaVIZwWXIt3aRhUhMhxeVQtUPcOj

    Adding a product to the cart is the Wooommerce functionality, please check how it works on Storefront (Woocommerce theme) to see if WoodMart influences.

    In order to change the My Account template, you need to copy the file into the child theme: woocommerce/myaccount/form-login.php in the same route and edit it.

    If you have any questions please feel free to contact us.

    Best Regards

    August 22, 2023 at 10:52 pm #490582

    chirag
    Participant

    thanks for replying. please help….

    August 23, 2023 at 4:05 pm #490772

    Elise Noromit
    Member

    Hello,

    We have checked and we see this problem is caused by a third-party code.

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    If you have any questions please feel free to contact us.

    Best Regards

    August 24, 2023 at 12:32 am #490874

    chirag
    Participant

    Hi Team,
    I have removed all other plugins except provided along theme or those you have mentioned. But still the problem exist.

    August 24, 2023 at 4:45 am #490901

    Elise Noromit
    Member

    Hello,

    Please check the access and confirm the permission to deactivate plugins and the child theme.

    Best Regards

    August 24, 2023 at 5:31 pm #491089

    Elise Noromit
    Member

    Hello,

    Our developers double-checked and they see other plugins cause the problem.

    Please follow the same: deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Deactivate the child theme. Then activate the plugins one by one, checking the issue to detect which causes the problem. And finally, activate the child theme.

    Best Regards

    August 27, 2023 at 10:44 pm #491584

    chirag
    Participant

    please check

    August 27, 2023 at 11:45 pm #491590

    Elise Noromit
    Member

    Hello,

    Please check the site, I cannot log in, the site gives the error.

    Best Regards

    August 27, 2023 at 11:55 pm #491594

    chirag
    Participant

    please recheck

    August 29, 2023 at 12:12 pm #491904

    chirag
    Participant

    Hi Team, any update for me ?

    August 29, 2023 at 3:20 pm #491956

    Elise Noromit
    Member

    Hello,

    Sorry for the delay. Our developers are checking now and see everything works: https://monosnap.com/file/r1Ubpk1L7m66irsryzm6aV4CMJiEsQ

    If you have any questions please feel free to contact us.

    Best Regards

    August 29, 2023 at 9:01 pm #492047

    chirag
    Participant

    thanks a lot. please explain.

    August 30, 2023 at 4:50 am #492076

    Elise Noromit
    Member

    Hello,

    Please visit a shop, find a product in stock and with price, and try to add it to the cart.

    Best Regards

    August 30, 2023 at 10:06 am #492105

    chirag
    Participant

    please check….

    August 31, 2023 at 1:27 am #492324

    Elise Noromit
    Member

    Hello,

    Please follow the same steps mentioned in #491089

    If you have any questions please feel free to contact us.

    Best Regards

    September 2, 2023 at 11:39 pm #492841

    chirag
    Participant

    thanks a lot. it seems some issue with the plugins i used. Agreed with you.
    But can you help me out updating the woodmart theme ?

    September 3, 2023 at 3:05 am #492845

    Elise Noromit
    Member

    Hello,

    I will gladly update the theme, please make the full backup of your site, I will update, Please keep your site admin access valid.

    Best Regards

    September 3, 2023 at 10:43 pm #492891

    chirag
    Participant

    give me time for 2 days. i will request you again to do so. thanks.

    September 5, 2023 at 1:47 am #493174

    Elise Noromit
    Member

    Hello,

    Sure, please contact us with valid site admin access inserted into the Private content.

    If you have any questions please feel free to contact us.

    Best Regards

    September 7, 2023 at 11:19 pm #494249

    chirag
    Participant

    Hi Elise,

    I still have the same issue of landing page product loading. Please help….

    Attachments:
    You must be logged in to view attached files.
    September 8, 2023 at 3:10 pm #494440

    Elise Noromit
    Member

    Hello,

    Please check the site admin access it is not valid now. We cannot log in.

    Best Regards

    September 8, 2023 at 3:21 pm #494443

    chirag
    Participant

    updated…. plz check now.

    September 8, 2023 at 4:11 pm #494450

    Elise Noromit
    Member

    Hello,

    Unfortunately, still the same, please check them in incognito and insert the recent valid ones.

    If you have any questions please feel free to contact us.

    Best Regards

    September 8, 2023 at 4:22 pm #494455

    chirag
    Participant

    My mistake….Please check details.

    September 11, 2023 at 8:26 pm #495078

    chirag
    Participant

    any update for me ????

    September 12, 2023 at 1:43 am #495135

    Elise Noromit
    Member

    Hello,

    Sorry for the delay.

    1. We did not add or/and changed anything in the child theme, at the same time on admin site cart works, when you select the location: https://monosnap.com/file/K6FbiuUykjl271UaDI2bSTPCbwxdah

    2. We see you have solved the issue hiding out-of-stock products: https://monosnap.com/file/9s3s3hmvTW4iEQdQmv8BfFGrDvMy2Z

    3. Unfortunately, we cannot help with this issue as it relates to the functionality of the third-party plugin, not covered by our support. We consider the issues related to Woodmart theme functionality.

    If you have any questions please feel free to contact us.

    Best Regards

  • Author
    Posts
Viewing 30 posts - 1 through 30 (of 32 total)
1 2