Add to Cart button not responding without Login

Hi Team,
I am facing issues with add to cart and buy now button when the user is not logged in.
no pop up window on right side showing cart details after clicking add to cart button. neither the menu button for cart work that time. we need to refresh page to get it working.
But the same is working when i am logged in as administrator while testing my site. Please help resolving the issue.
I also tried updating the theme to new version but error came.
screenshots attached. Please help urgently for add to cart functioning.

Hello,

Thank you very much for choosing our theme and for contacting us.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

Best Regards

[chirag]

thanks. please help me finding the issue.

• This reply was modified 8 months, 3 weeks ago by chirag.

plz update.

Hello,

Sorry for the delay. We have removed the images.

As for adding products to the cart. You have a custom code that brake the functionality: https://monosnap.com/file/jadaVIZwWXIt3aRhUhMhxeVQtUPcOj

Adding a product to the cart is the Wooommerce functionality, please check how it works on Storefront (Woocommerce theme) to see if WoodMart influences.

In order to change the My Account template, you need to copy the file into the child theme: woocommerce/myaccount/form-login.php in the same route and edit it.

If you have any questions please feel free to contact us.

Best Regards

thanks for replying. please help….

Hello,

We have checked and we see this problem is caused by a third-party code.

Please deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG

If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

If you have any questions please feel free to contact us.

Best Regards

Hi Team,
I have removed all other plugins except provided along theme or those you have mentioned. But still the problem exist.

Hello,

Please check the access and confirm the permission to deactivate plugins and the child theme.

Best Regards

Hello,

Our developers double-checked and they see other plugins cause the problem.

Please follow the same: deactivate all the plugins except these ones:

Slider Revolution
WPBakery Page Builder or Elementor
Woodmart Core
Contact Form 7
MailChimp for WordPress
WooCommerce
Safe SVG
Deactivate the child theme. Then activate the plugins one by one, checking the issue to detect which causes the problem. And finally, activate the child theme.

Best Regards

please check

Hello,

Please check the site, I cannot log in, the site gives the error.

Best Regards

please recheck

Hi Team, any update for me ?

Hello,

Sorry for the delay. Our developers are checking now and see everything works: https://monosnap.com/file/r1Ubpk1L7m66irsryzm6aV4CMJiEsQ

If you have any questions please feel free to contact us.

Best Regards

thanks a lot. please explain.

Hello,

Please visit a shop, find a product in stock and with price, and try to add it to the cart.

Best Regards

please check….

Hello,

Please follow the same steps mentioned in #491089

If you have any questions please feel free to contact us.

Best Regards

thanks a lot. it seems some issue with the plugins i used. Agreed with you.
But can you help me out updating the woodmart theme ?

Hello,

I will gladly update the theme, please make the full backup of your site, I will update, Please keep your site admin access valid.

Best Regards

give me time for 2 days. i will request you again to do so. thanks.

Hello,

Sure, please contact us with valid site admin access inserted into the Private content.

If you have any questions please feel free to contact us.

Best Regards

Hi Elise,

I still have the same issue of landing page product loading. Please help….

Attachments:

You must be logged in to view attached files.

Hello,

Please check the site admin access it is not valid now. We cannot log in.

Best Regards

updated…. plz check now.

Hello,

Unfortunately, still the same, please check them in incognito and insert the recent valid ones.

If you have any questions please feel free to contact us.

Best Regards

My mistake….Please check details.

any update for me ????

Hello,

Sorry for the delay.

1. We did not add or/and changed anything in the child theme, at the same time on admin site cart works, when you select the location: https://monosnap.com/file/K6FbiuUykjl271UaDI2bSTPCbwxdah

2. We see you have solved the issue hiding out-of-stock products: https://monosnap.com/file/9s3s3hmvTW4iEQdQmv8BfFGrDvMy2Z

3. Unfortunately, we cannot help with this issue as it relates to the functionality of the third-party plugin, not covered by our support. We consider the issues related to Woodmart theme functionality.

If you have any questions please feel free to contact us.

Best Regards

[Author]

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