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  • August 28, 2023 at 12:08 pm #491651

    Hamid_
    Participant

    Hey Etemos team.

    I want to remove the banner above the header. I would be grateful if you could help me.

    Thank you

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    August 28, 2023 at 12:45 pm #491663

    Luke Nielsen
    Keymaster

    Hello,

    You can hide it via Theme Settings -> General -> Header banner and turn off an appropriate option: https://take.ms/yLVv2

    I’d be happy to assist if you have any other questions or concerns.

    Kind Regards

    August 28, 2023 at 1:42 pm #491675

    Hamid_
    Participant

    Yes, I checked this section. It’s off, still I see the banner.

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    August 28, 2023 at 2:16 pm #491681

    Luke Nielsen
    Keymaster

    Hello,

    Please make sure that you have cleared the cache after making changes in Theme Settings.

    Let me know the results after clearing the cache.

    Kind Regards

    August 28, 2023 at 2:49 pm #491688

    Hamid_
    Participant

    Yes, I cleared the cache, I’ve even cleared it from my cpanel / wp-content route, but strangely I’m still seeing it. https://ctpowershop.com/

    August 28, 2023 at 2:49 pm #491689

    Luke Nielsen
    Keymaster

    Hello,

    In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

    August 28, 2023 at 2:55 pm #491691

    Hamid_
    Participant
    • This reply was modified 1 year, 2 months ago by Luke Nielsen.
    August 28, 2023 at 2:59 pm #491696

    Luke Nielsen
    Keymaster

    Hello,

    Disable the banner in the “Home_2” preset as well, here is a screenshot for a better understanding: https://take.ms/CGTE4

    Kind Regards

    August 28, 2023 at 3:04 pm #491697

    Hamid_
    Participant

    thanks a bunch. It solved

    August 28, 2023 at 5:07 pm #491751

    Luke Nielsen
    Keymaster

    Hello,

    Glad to hear that.

    Always remember that you can reach out to us with any questions you may have.

    We wish you a splendid day!

    Kind Regards

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