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Infinite Scrolling – 414 Request-URI Too Long

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  • #493143

    -wouldest-
    Participant

    When activiting the infinite scrolling we get this apache error “The requested URL’s length exceeds the capacity limit for this server.”

    Any way we can solve this issue with theme config?

    #493185

    Hello,

    Please deactivate all the plugins except these ones:

    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    #493305

    -wouldest-
    Participant

    See moderation only info.

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    #493896

    Hello,

    Please update the theme to the recent version or attach patch 479015 https://xtemos.com/docs-topic/automatic-patcher/

    If you have any questions please feel free to contact us.

    Best Regards

Viewing 4 posts - 1 through 4 (of 4 total)