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urgent problem

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • September 5, 2023 at 11:35 am #493300

    mhmaedpal
    Participant

    Please I have an urgent problem
    When I add products to my cart, I cannot access the Checkout page

    Can you help me to solve the problem

    September 5, 2023 at 2:48 pm #493369

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    September 5, 2023 at 2:56 pm #493392

    mhmaedpal
    Participant

    I tried another theme, but it works fine. Can you solve the problem, please? Customers cannot buy from the site

    September 5, 2023 at 2:57 pm #493394

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    September 5, 2023 at 3:02 pm #493397

    mhmaedpal
    Participant

    yuo can use this info plz

    thanks allot

    September 5, 2023 at 3:09 pm #493398

    mhmaedpal
    Participant

    We know what the problem is
    This plugin is our payment gateway, but it works very well with other themes

    Can you please see how you can

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    September 5, 2023 at 3:44 pm #493422

    mhmaedpal
    Participant

    this is info from plugin provideed

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    September 5, 2023 at 4:38 pm #493455

    Artem Temos
    Keymaster

    Hello,

    Try to disable a custom layout for the checkout page in WoodMart -> Layouts and test how it works.

    Kind Regards

    September 5, 2023 at 4:46 pm #493460

    mhmaedpal
    Participant

    that is same
    sory for that

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    September 5, 2023 at 4:47 pm #493462

    mhmaedpal
    Participant

    check plz url

    September 5, 2023 at 4:48 pm #493464

    Artem Temos
    Keymaster

    Please, disable the custom layout for the cart page as well.

    September 5, 2023 at 4:56 pm #493468

    mhmaedpal
    Participant

    this is same sory
    i have disable cart and checkout

    September 5, 2023 at 4:59 pm #493472

    Artem Temos
    Keymaster

    We just tested with a default theme and it doesn’t work too. Here is a video https://gyazo.com/a410f4a817ed8e24c10bbc66acc0678f

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Viewing 13 posts - 1 through 13 (of 13 total)