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Shop navigation bug

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • September 5, 2023 at 4:03 pm #493436

    studio84digital
    Participant

    Dear,

    When using pages or load more button on the shop page the buttons don’t work on iPhone.
    The work around is automatic loading but that doesn’t work on the search results page.

    Can you fix this please?
    Thanks in advance.

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    September 6, 2023 at 9:32 am #493573

    Luke Nielsen
    Keymaster

    Hello,

    I would like to request temporary admin access to the website to take a better look at the issue there.

    Thank you in advance.

    Kind Regards

    September 6, 2023 at 11:46 am #493642

    studio84digital
    Participant

    Please find attached

    September 6, 2023 at 4:22 pm #493792

    Luke Nielsen
    Keymaster

    Hello,

    Sorry, but now we do not have such functionality for enabling the “Load more” or “Infinite scrolling” on the search page. It requires Customization and this is beyond our limitations and support policy scope.

    Hope you can understand our limitations.

    Kind Regards

    September 6, 2023 at 4:26 pm #493793

    studio84digital
    Participant

    I don’t want to change it. The problem is that the buttons to go to the next page, on the search results page, do not work. Page numbering or load more. You can’t click on them with an iphone. The same on the shop page.

    On the shop page I fixed it by using “infinite scrolling”, this way I don’t need a button. But I prefer to use “load more”.

    So can you fix the buttons that don’t work please?

    September 6, 2023 at 4:28 pm #493794

    studio84digital
    Participant

    So to be clear: it’s not a matter of choice. All the buttons (load more or page numbering) simply don’t work on an iphone.

    September 6, 2023 at 5:41 pm #493814

    Luke Nielsen
    Keymaster

    Hello,

    Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    Looking forward to hearing back from you!

    Kind Regards.

    September 6, 2023 at 5:46 pm #493816

    studio84digital
    Participant

    No permission to do this on the live site. In attachment you can find the details for the development site.

    Te replicate the problem: use an iphone and search for “ring”, you’ll see the page numbers at the bottom of the search results page. Not possible to click on them.

    Thanks in advance.

    September 8, 2023 at 9:33 am #494339

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    Could you please update the theme to the latest 7.3 update and then recheck that issue?

    I await your response.

    Kind Regards

    September 8, 2023 at 11:13 am #494376

    studio84digital
    Participant

    I did and cleared the cache. Still the same problem.

    September 8, 2023 at 4:46 pm #494463

    Luke Nielsen
    Keymaster

    Hello,

    The issue in your custom CSS code that affects the navigation: https://take.ms/4aoTg

    So please remove it and the navigation will work well.

    Kind Regards

    September 8, 2023 at 4:53 pm #494472

    studio84digital
    Participant

    That did the trick! Thank you very much

    September 8, 2023 at 5:12 pm #494478

    Luke Nielsen
    Keymaster

    Hello,

    Always remember that you can reach out to us with any questions you may have.

    We wish you a splendid day!

    Kind Regards

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