Hello,

Yes, actually we need access. If you do not want to grant, check your theme version and advise.

Navigate to Appearance > Themes > Choose the active theme and click, send us the screen or inform the version. If it is not 2.1 0, you will need to update following these instructions: https://xtemos.com/docs/woodmart/header-builder/

If you have the recent version of the theme we will ask you for your site admin access to help you.

Best Regards