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Theme is broken

Viewing 23 posts - 1 through 23 (of 23 total)
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    Posts
  • September 12, 2023 at 3:03 pm #495319

    tcsg.toth
    Participant

    Hi,
    I tried to setup the theme with your wizard and after I install the child theme there is an error that I dont have permission to view this page, and after the page is showing that the parent theme is broken. Please help.

    September 12, 2023 at 3:59 pm #495352

    Luke Nielsen
    Keymaster

    Hello,

    Please try to install the child theme manually, more detail is here: https://xtemos.com/docs-topic/setup-child-theme#download-and-install

    Let me know the results.

    Kind Regards

    September 13, 2023 at 1:34 pm #495588

    tcsg.toth
    Participant

    I have tried but its saying that the parent theme broken. Please help

    September 13, 2023 at 5:26 pm #495705

    Luke Nielsen
    Keymaster

    Hello,

    Please provide permission to install the child theme from your end.

    Looking forward to collaborating with you!

    Kind Regards

    September 13, 2023 at 5:34 pm #495708

    tcsg.toth
    Participant

    Please do it and test it

    September 14, 2023 at 11:59 am #495901

    Luke Nielsen
    Keymaster

    Hello,

    The child theme is installed, please check it on your side.

    In the meantime, feel free to ask me any questions you may have.

    Kind Regards

    September 18, 2023 at 10:54 pm #497140

    tcsg.toth
    Participant

    Its not working. I have tried to import the Food Delivery demo and got ajax error.

    September 18, 2023 at 10:55 pm #497141

    tcsg.toth
    Participant

    attached photo again

    Attachments:
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    September 19, 2023 at 12:09 pm #497311

    Luke Nielsen
    Keymaster

    Hello,

    After enabling the parent theme, the import started to work well, you can check it. The issue came from the third-party code in your child theme.

    The icons are not visible because the file_get_contents function for URLs is disabled on your server. You need to contact your provider and ask to enable this option.

    Kind Regards

    September 19, 2023 at 12:09 pm #497312

    cole
    Participant

    Hello There ,

    I just had the same problem , I fixed it by deactivating the WPBakery Plugin , you can activate it again afterwards.

    I see others had success by increasing the max execution time in the PHP.ini editor to 300 seconds.

    I hope you come right.

    Good luck.

    Cole Wakeford

    September 19, 2023 at 12:12 pm #497313

    tcsg.toth
    Participant

    There are no any third party code in my child theme… you were the one who installed the child theme… so please help asap to solve this, because rhe problem is just happening with a totally new website without any other plugin installed than the recommended.

    September 20, 2023 at 9:45 am #497643

    Luke Nielsen
    Keymaster

    Hello,

    Please navigate to Appearance -> Theme file editor -> Woodmart Child and you will be sure that the third-party code persists there.

    https://prnt.sc/Iky9K6qTDEH5

    https://prnt.sc/zJRg70udAQ8q

    You can also reach out to us if you have any questions.

    Kind Regards

    September 20, 2023 at 9:55 am #497653

    tcsg.toth
    Participant

    But you were the one who installed the child theme so please help me to solve it. Its a totally new website and I just installed your theme and its not working, so its your responsibility please to help me to get it work

    September 20, 2023 at 10:08 am #497655

    Luke Nielsen
    Keymaster

    Hello,

    We installed the empty child theme, there was no any third-party code, so seems that someone added it. As I mentioned above, the issue is related to that third-party code therefore you can just remove it at all from the child theme and recheck the issue.

    Let me know if you have any questions, I’d be happy to answer them.

    Kind Regards

    September 20, 2023 at 10:11 am #497657

    tcsg.toth
    Participant

    who? because I didnt and no any other has permission to the website. What should I remove?

    September 20, 2023 at 12:01 pm #497693

    Luke Nielsen
    Keymaster

    Hello,

    You need to remove these folders: https://prnt.sc/S42e5Bue2CPO

    In the functions.php remove all code below 13 line: https://prnt.sc/ge8JYJsni0dV

    Then recheck the issue.

    Kind Regards

    September 20, 2023 at 12:44 pm #497708

    tcsg.toth
    Participant

    I did it, but there is no WPBakery now and only option is Elementor for page edit. Please help to solve this, I wanted to use WPBakery.

    September 20, 2023 at 5:27 pm #497801

    Luke Nielsen
    Keymaster

    Hello,

    If you want to use WPBakery, you need to remove the Elementor and all pages that were built via it and then navigate to Appearance -> Install plugins and install the WBP: https://prnt.sc/-wj61RZKxZUP

    Kind Regards

    September 21, 2023 at 4:31 pm #498103

    tcsg.toth
    Participant

    Please help me to solve this issue, because I just bought your theme its not work after just an empty installation and now I need to do a lot of work to get it work. Its unnacceptable.

    September 22, 2023 at 10:12 am #498264

    Luke Nielsen
    Keymaster

    Hello,

    Please, confirm the permission for deactivation of Elementor and installing the WP Bakery builder.

    I’d be happy to assist if you have any other questions or concerns.

    Kind Regards

    September 22, 2023 at 12:21 pm #498317

    tcsg.toth
    Participant

    Do it please

    September 24, 2023 at 12:51 pm #498782

    tcsg.toth
    Participant

    any news please?

    September 25, 2023 at 11:45 am #498974

    Luke Nielsen
    Keymaster

    Hello,

    The WPBackery is installed with the dummy content, please check it.

    Thanks for your time and have a great day.

    Kind Regards

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