Home › Forums › WoodMart support forum › Very Very Slow Back End Loading

Very Very Slow Back End Loading

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • September 13, 2023 at 11:45 am #495567

    verdi-dance.gr
    Participant

    Greetings!

    We purchased your theme a few weeks ago and used it to update our eshop. Everything works great, but we are having problems with the speed, especially in the back end. It loads very slowly, even after we added wp rocket to alleviate the traffic from the front end.

    Could you please take a look and help us debug the issue? Log files are not helping since they dont show any errors that would help us pinpoint the problem and we tried different php versions with not any visible difference.

    Could you please take a look at the shop as soon as possible and help us find the problem? Because as it is loading now, the eshop is unmanageable and it is a working eshop!

    Looking forward to your reply and thank you in advance

    September 13, 2023 at 3:40 pm #495656

    Luke Nielsen
    Keymaster

    Hello,

    Please confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back.

    Kind Regards.

    September 13, 2023 at 3:45 pm #495661

    verdi-dance.gr
    Participant

    Thank you for the quick reply.
    Yes you can go ahead and deactivate plugins for debugging purposes. We understand that this is needed to test things, but as I said, please keep in mind that this is a working eshop so be as quick as possible and after you are done, please re-enable the plugins you have deactivated and let us know asap to check it.

    We will be looking forward to your findings!

    September 13, 2023 at 5:22 pm #495702

    Luke Nielsen
    Keymaster

    Hello,

    Please tell me which name this menu has: https://prnt.sc/sMq1vbxECB57 , https://take.ms/IsD2m , https://prnt.sc/jOtY78K93BKF

    Looking forward to hearing back from you!

    Kind Regards

    September 13, 2023 at 5:30 pm #495706

    verdi-dance.gr
    Participant

    You mean the menu that is shown on the left of the main Logo, with the button named eShop? It’s name is “Verdi Menu 23 Left”

    September 14, 2023 at 5:08 pm #496015

    Luke Nielsen
    Keymaster

    Hello,

    After deactivating all third-party plugins except those required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    The page loading started to be around 2s, which is a good result without a cache plugin.

    https://monosnap.com/file/N0lgm8Lfz9uMW5vNuCtyAyAHHSqMX8

    So the issue is in the third-party plugins that affect the site speed.

    Kind Regards

    September 15, 2023 at 10:33 am #496226

    verdi-dance.gr
    Participant

    Well of course if I disable everything, it loads faster…. That much we knew on our own.

    We wanted you to help me find what is causing the problem, because it is obviously a conflict with your theme since we didn’t have this EXTREME slow loading with our previous theme.

    That being said, we don’t know if you did any changes or not, but the back end seems to be loading faster now with the plugins enabled. So we will see how it goes and get back to you if the problem reappears.

    September 15, 2023 at 10:50 am #496240

    verdi-dance.gr
    Participant

    Could you at least help us with Loco Translate being broken after last update? It just doesnt show the theme translations any more.

    September 15, 2023 at 2:32 pm #496326

    Luke Nielsen
    Keymaster

    Hello,

    Most likely, you have defined the wrong path for the translation so after the update it could be lost. I suggest you read our article about Loco Translate: https://xtemos.com/docs-topic/translate-woodmart-theme-with-loco-translate/

    https://take.ms/BQvmI

    Kind Regards

    September 15, 2023 at 3:23 pm #496359

    verdi-dance.gr
    Participant

    We had set it on custom folder from the start. So your link doesnt apply here. It was and still is on custom folder, but still it stopped working suddenly!

    September 15, 2023 at 5:06 pm #496420

    Luke Nielsen
    Keymaster

    Hello,

    In this case, create a new translation via this (https://prnt.sc/KNbN_R9P05Fg) path. This is the default WordPress folder where all translations that exist by default are stored.

    Kind Regards

  • Author
    Posts
Viewing 11 posts - 1 through 11 (of 11 total)