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Plugin Product Option does not work with your theme

Viewing 18 posts - 1 through 18 (of 18 total)
  • Author
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  • September 14, 2023 at 11:57 am #495896

    luca-3677
    Participant

    For some products I use the YITH PRODUCT OPTION plugin (https://yithemes.com/themes/plugins/yith-woocommerce-product-add-ons/?gclid=CjwKCAjw3oqoBhAjEiwA_UaLtmegGUEBM-mH0XDRnpX94cdRRMKNK-5uFZE77oGqt-xmIG4mrWjmBxoC7QAQAvD_BwE).

    With the old theme (flatsome) it worked fine. However, with your theme the tooltip does not work when hovering over the photos and the add to cart button does not work.

    September 14, 2023 at 12:02 pm #495905

    Artem Temos
    Keymaster

    Hi,

    Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.

    Thank you in advance.

    September 14, 2023 at 2:06 pm #495944

    luca-3677
    Participant

    Okay. This is the correct operation. When the mouse cursor goes over the photo (hover) the tooltip with the name appears.

    While with your theme this tooltip does not work.

    Furthermore, if you try to click on add to cart you can see that the product is not added to the cart.

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    September 14, 2023 at 2:11 pm #495949

    Artem Temos
    Keymaster

    Hello,

    We don’t see the images on your website at all. Here is a screenshot https://gyazo.com/ff36840b8a8ec92c0021832e2769b35a

    Kind Regards

    September 14, 2023 at 2:13 pm #495951

    luca-3677
    Participant

    sorry, can you try again now? I think it’s a cache problem

    September 14, 2023 at 2:27 pm #495961

    Artem Temos
    Keymaster

    Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.

    .yith-wapo-option .tooltip {
	opacity: 1;
	visibility: visible;
}
    September 14, 2023 at 2:29 pm #495963

    luca-3677
    Participant

    ok, perfect now the tooltip works. but if you click the add to cart button it doesn’t work

    September 14, 2023 at 2:32 pm #495965

    Artem Temos
    Keymaster

    Try to disable our AJAX add to cart option in Theme settings. If it doesn’t help, please, send us your admin access so we can check.

    September 16, 2023 at 11:39 am #496541

    luca-3677
    Participant

    not work i send you my wp admin

    September 18, 2023 at 9:15 am #496850

    Artem Temos
    Keymaster

    Hello,

    Currently, we don’t see these images again. Also, the AJAX add to cart option is still turned on.

    Kind Regards

    September 19, 2023 at 11:00 am #497279

    luca-3677
    Participant

    I created this staging environment for you so you can do all the testing. I reactivated the plugin and deactivated ajax. Thank you

    September 19, 2023 at 11:29 am #497290

    Artem Temos
    Keymaster

    Please, disable all plugins that are not related to our theme on this website and switch to the parent theme temporarily.

    Kind Regards

    September 19, 2023 at 11:32 am #497292

    luca-3677
    Participant

    Hi, you can do it yourself or if you prefer I’ll do it. the important thing is that you do it on STAGING

    September 19, 2023 at 11:55 am #497305

    Artem Temos
    Keymaster

    Yes, please, disable all plugins temporarily and switch to the parent theme.

    September 20, 2023 at 1:52 pm #497731

    luca-3677
    Participant

    Done

    September 21, 2023 at 9:17 am #497913

    Artem Temos
    Keymaster

    You need to disable “Sticky add to cart” option in Theme Settings -> Single product -> Add to cart to make this plugin work https://gyazo.com/0f3ba7932e619c2d0bbbf36a944aa4bb

    Kind Regards

    September 21, 2023 at 11:39 am #497951

    luca-3677
    Participant

    wow. it finally works. It’s a shame to lose the stincky add to cart functionality on all products. Couldn’t it be deactivated just for this product? I also noticed that if I activate this plugin the add to cart button is no longer full width, why?

    September 21, 2023 at 12:20 pm #497962

    Artem Temos
    Keymaster

    It seems like the plugin doesn’t work well because it takes the sticky add to cart DOM element instead of the right button above. That is why this function will not work, unfortunately.
    The button width is affected by this plugin’s CSS code https://gyazo.com/2e250c8db22e9ac328aae92d0f56e293

    Kind Regards

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