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Product Archive Loading Problem

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • September 14, 2023 at 7:57 pm #496089

    luisa
    Participant

    Hi,
    I got a problem with the loading of the product archive. With the infinite scroll when there are nothing more to load
    products overlap, especially on mobile.
    The same problem happens with pagination and the load more option.

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    September 14, 2023 at 8:18 pm #496098

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable all back, however, the site would be without plugins for 15-20 min. You would better make the full backup of your site.

    Best Regards

    September 15, 2023 at 1:55 pm #496314

    luisa
    Participant

    Hi, can I ask for an email to create a new account for you?

    September 16, 2023 at 10:45 pm #496652

    Elise Noromit
    Member

    Hello,

    Sorry for the delay.

    Please use this mail: [email protected]

    If you have any questions please feel free to contact us.

    Best Regards

    September 18, 2023 at 12:48 pm #496955

    luisa
    Participant

    Account created! Let me know when you’ll start some test so I can notify my team and avoid any change on the website.
    Thanks you,
    Luisa

    September 19, 2023 at 2:24 am #497171

    Elise Noromit
    Member

    Hello,

    I am checking the shop page and I cannot catch the problem: https://gyazo.com/a8d31a2ad1de396e2a54e01c49758c9d and https://gyazo.com/d9816db6f8e8b6ca2591015234ec9b92

    What device and soft do you use?

    Please provide the page URL

    September 19, 2023 at 11:27 am #497288

    luisa
    Participant

    Hi, can you check from safari? I’ll link the URL a page as example http://bouncyparticle13.sg-host.com/brand/eichbaum/ . I just noticed that also on desktop I still have the same problem.

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    September 20, 2023 at 9:17 am #497617

    Bogdan Donovan
    Keymaster

    Hi,

    Sorry for misunderstanding, we have checked your site and found the issue. This issue is caused by your custom code that makes product images look different depending on screen width (https://prnt.sc/QO8-Wk3BTC0N). This custom code is incompatible with masonry grid option that you have enabled for your products (https://prnt.sc/5Y1ax0SPFz6G). That issue has only two solutions: remove your custom code or disable masonry option for product grid.

    Kind Regards

    October 6, 2023 at 6:30 pm #502321

    luisa
    Participant

    Thank u for the response. The shop archive problem seems to be resolved, but i noticed a similar problem with the personalized layout I created for the brand archive. When the products load, the last two colums has the class .col-lg-4 instead of .col-lg-3.

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    October 9, 2023 at 2:05 pm #502698

    Elise Noromit
    Member

    Hello,

    Please update the theme till the recent version or apply 479015.

    If you have any questions please feel free to contact us.

    Best Regards

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