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Plugin “WoodMart Core” causing RAM memory overflow.

Viewing 22 posts - 1 through 22 (of 22 total)
  • Author
    Posts
  • September 15, 2023 at 6:08 pm #496435

    ducminhmd2
    Participant

    Please help me check if the plugin is experiencing a memory leak issue, causing the website to display a 503 error. Below are images of the plugin both deactivated and activated “Woodmart Core”.
    1. In case this plugin is not activated, does the theme still function stably?
    2. If it is necessary to activate this plugin, please provide me with a solution.
    I have sent a message to the admin below, please kindly check it for me. Thank you.

    Attachments:
    You must be logged in to view attached files.
    September 16, 2023 at 11:18 am #496532

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Yes, this is the core plugin for the theme, it is necessary to enable this plugin.

    Also, your given login details are not correct. Please share the correct login details of your site so I will check and give you the possible solution.

    Best Regards.

    September 18, 2023 at 2:16 am #496817

    ducminhmd2
    Participant

    Login details

    September 18, 2023 at 3:57 am #496821

    ducminhmd2
    Participant

    I have sent the cPanel login information to check the RAM and CPU of the hosting, please help me verify it. Thanks you

    September 18, 2023 at 2:27 pm #496984

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Given login details are not working for me. Please share the correct login details of your site.

    Best Regards.

    September 19, 2023 at 4:09 am #497185

    ducminhmd2
    Participant

    The login information is correct. Please switch to the following link: mizdaa.com/admin

    September 19, 2023 at 12:52 pm #497332

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry, the login details are not working. Please check the screenshot in the private content.

    Best Regards.

    September 19, 2023 at 4:47 pm #497449

    ducminhmd2
    Participant

    I have tried many times., I have tested it and it’s okay. Please enter again for me. Thanks you

    September 20, 2023 at 10:32 am #497663

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry you logins are not working.
    Screenshot in the private content:

    Best Regards.

    September 20, 2023 at 12:54 pm #497714

    ducminhmd2
    Participant

    I have tried many times., I have tested it and it’s okay. Please enter again for me. Thanks you

    September 20, 2023 at 4:14 pm #497779

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say, Your given login details are not working, please share the correct login details of your site.

    Best Regards.

    September 20, 2023 at 4:44 pm #497791

    ducminhmd2
    Participant

    I still log in normally, there’s no issue here at all.
    Can you send me an email? Because my website’s current status is very poor. Could you also access my computer via TeamViewer to take a look?\
    Thanks you.

    September 20, 2023 at 4:50 pm #497792

    ducminhmd2
    Participant

    You can try logging in using this link, and if it doesn’t work, please email me. thanks

    September 21, 2023 at 1:47 pm #497999

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your given login details are not working, please share the correct login details. Please see the screenshot in the private content.

    Best Regards.

    September 21, 2023 at 2:13 pm #498012

    ducminhmd2
    Participant

    I don’t understand the reason why you can’t log in. The information I provided is entirely accurate. You can reach me via email at [email protected]. Can you remotely access my computer?

    September 21, 2023 at 3:07 pm #498047

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    I have activated the Woodmart core and only theme required plugins and deactivated all the 3rd party plugins on the site now there is no issue on the site and server.

    Please check it now the server load or site speed.

    Best Regards.

    September 21, 2023 at 3:36 pm #498074

    ducminhmd2
    Participant

    It’s really heavy, and it’s consuming a lot of CPU. My website cannot function smoothly until the Woodmart Core plugin is activated. I have sent the hosting administration login information. I hope you can check it for me.. Thanks.

    September 22, 2023 at 9:48 am #498253

    Artem Temos
    Keymaster

    Hello,

    We tried to disable the WoodMart core plugin and switch to the default theme and the memory is still used for 100%. We waited for 5 minutes and nothing changed. It means that the problem is not caused by our theme or core plugin.
    https://gyazo.com/5c095371bfa9947c89c15b1386bfda97
    https://gyazo.com/270bab2be1a09af272f48840b94cc185

    Kind Regards

    September 22, 2023 at 10:50 am #498277

    ducminhmd2
    Participant

    please deactivate the Woodmart Core plugin and check the hosting statistic

    Attachments:
    You must be logged in to view attached files.
    September 22, 2023 at 10:53 am #498280

    Artem Temos
    Keymaster

    Yes, we tested this already for 5 minutes without WoodMart core.
    It looks like you are checking the statistics without even opening your website. Of course, it is not possible to have 0 processes and 0 CPU loading. It means that at that time your website didn’t handle any requests from users at all.

    Kind Regards

    September 24, 2023 at 3:58 pm #498801

    ducminhmd2
    Participant

    I have resolved this issue, the problem was in the empty template, which caused the website to continuously load and resulted in high RAM and CPU usage on the hosting. Thank you.

    September 25, 2023 at 11:30 am #498969

    Artem Temos
    Keymaster

    Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.

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