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Critical errors on activation

Viewing 7 posts - 1 through 7 (of 7 total)
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  • September 17, 2023 at 5:24 am #496693

    gittarpikk2008
    Participant

    Site hosted at BlueHost. I had been receiving notifications of critical errors but ignored them as the site was not yet in use. I signed in, and reuploaded only the WP install file. upon activation immediately sets a critical error. I have had to deactivate the Woodmart theme and set the default dozens of times. Getting ridiculous and no one on Woodmart site to get support except by forum.. What is going on with this paid theme? All plugins have long been deactivated except for the Updraft Pro for backup

    Here are original error codes

    [14-Sep-2023 23:15:15 UTC] PHP Parse error: syntax error, unexpected ‘array’ (T_ARRAY), expecting function (T_FUNCTION) or const (T_CONST) in /home1/crazypl1/public_html/wp-content/themes/woodmart/inc/admin/options/controls/icons-font/class-icons-font.php o

    September 17, 2023 at 6:06 pm #496751

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and for contacting us.

    Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    September 18, 2023 at 3:18 pm #497016

    gittarpikk2008
    Participant

    I sent the site credentials via private area as requested over the weekend, have you not received it?

    September 19, 2023 at 2:39 am #497178

    Elise Noromit
    Member

    Hello,

    Unfortunately, we have not received. Please insert the site admin access into the Private content below the message area. We will take a closer look at the case.

    Best Regards

    September 19, 2023 at 3:57 am #497182

    gittarpikk2008
    Participant

    please note access info

    Attachments:
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    September 20, 2023 at 12:34 am #497542

    gittarpikk2008
    Participant

    I sent the credentials once again…with instructions to verify you received them… and have not received any response… This is getting quite complicated and your support system does not seem to work at all. I bought two new product codes for two sites and each has support for a year. I am beginning to think I need to just ask for a full refund and move onto some other Theme as this one is completely halting the site with a useless theme.

    How do I request all purchases cancelled and refunded?

    September 20, 2023 at 2:24 am #497586

    Elise Noromit
    Member

    Hello,

    Could you kindly check the site admin access, I cannot log in.

    Best Regards

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