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“About Brand” Tab on Single Product Page – Furniture 2 Demo Not Showing Up
- This topic has 11 replies, 2 voices, and was last updated 1 year, 2 months ago by Aizaz Imtiaz Awan.
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September 28, 2023 at 11:07 am #499870
madsParticipantI’ve got a bit of a situation with the “About Brand” tab on my single product page. I’m using the “Furniture 2” demo, and things aren’t looking like they should.
Here’s What I Did:
1. Added “Brand” as an attribute.
2. Added “Brand Name” as the attribute term.
3. Linked the brand under Shop.
4. Made sure everything’s toggled on in Theme Settings.What I Expected:
– The “About Brand” tab should look like what’s in the demo, with image options, links, and icons.What Happened:
– The swatch is there on the right side of the product, but the “About Brand” tab isn’t showing up the way it’s supposed to. No images, links, or icons. Where do I find these options?A Couple of Things:
– Your guide could use some updates. It’s not helping much with this issue.
– How about adding a troubleshooting section?Lastly, Why No Direct Support Team?
I’ve got to say, relying solely on forums for support isn’t the best. It’s hard to find what you’re looking for with the search function, and it’s not the most efficient way to get help.September 28, 2023 at 2:35 pm #499950
Aizaz Imtiaz AwanKeymasterHello,
This demo is using a custom layout for a single product page. Go to Layouts > edit single product layouts in the page builder and add the product brand information in the layout and check the issue.
https://ibb.co/BswBjCQIf the issue remains, share the wp logins details of your site i will check and give you a possible solution.
Best Regards.
September 30, 2023 at 11:07 am #500404
madsParticipantI would like to point out that I have already followed the steps you suggested, as outlined in my initial support ticket. I even included a link to show you exactly what the issue looks like on my end.
Could you please review the details I initially provided more carefully and offer a solution that addresses the specific problems I’m experiencing? I’ve added the Product Brand Information in the layout as you suggested, yet the issue persists. I appreciate your support and have already sent you an invite via e-mail to check and give me a solution.
September 30, 2023 at 3:07 pm #500465
Aizaz Imtiaz AwanKeymasterHello,
Please share the wp logins details in private content under the message area i will check and give you a possible solution.
Best Regards.
October 1, 2023 at 1:35 pm #500553
madsParticipantSee below
October 2, 2023 at 10:15 am #500710
Aizaz Imtiaz AwanKeymasterHello,
Please give me the full site access as administration, So i will check and give you a possible soluition.
Best Regards.
October 2, 2023 at 11:57 am #500761
madsParticipantDone.
October 2, 2023 at 2:04 pm #500824
Aizaz Imtiaz AwanKeymasterHello,
You were using the wrong shortcode. Now i have added the following HTML Blocks shortcode and it is showing fine:
[html_block id="1495"]
Check back your site after completely clearing the browser cache.
Best Regards.
October 2, 2023 at 2:57 pm #500849
madsParticipantYou have added a Contact Form? I was requesting the About Brand Section?
October 2, 2023 at 4:05 pm #500882
Aizaz Imtiaz AwanKeymasterHello,
No, this demo is using HTML Blocks. The brand attributes are using HTML Blocks. You can create HTML Blocks as per your requirements and insert it in the attribute description in the form of shortcode.
Best Regards.
October 3, 2023 at 11:42 am #501060
madsParticipantYou answer doesn’t help me at all. What should I do to solve the problem? Why is the About Brand not showing up? And why did you add a Contact Form?
October 3, 2023 at 4:22 pm #501201
Aizaz Imtiaz AwanKeymaster -
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