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OTF Regenrate Thumbnails

Viewing 7 posts - 1 through 7 (of 7 total)
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  • #500314

    John
    Participant

    Hello,
    We have been receiving an error log that is increasing daily. Can you assist us in identifying which module is causing this issue?
    Thank you.

    [29-Sep-2023 14:55:00 UTC] PHP Warning:  Undefined array key "width" in public_html/wp-content/themes/woodmart/inc/integrations/otf-regenerate-thumbnails.php on line 69
    [29-Sep-2023 14:55:00 UTC] PHP Warning:  Undefined array key "width" in public_html/wp-content/themes/woodmart/inc/integrations/otf-regenerate-thumbnails.php on line 97
    #500436

    Hello,

    Please deactivate all the plugins except these ones:
    Slider Revolution
    WPBakery Page Builder or Elementor
    Woodmart Core
    Contact Form 7
    MailChimp for WordPress
    WooCommerce
    Safe SVG
    Disable the child theme if you use it.

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    In case, the problem remains, even after all the plugins are deactivated, provide your site admin access (insert the site credentials into the Private content block under the message area) and confirm the permission for plugins deactivation, switching to the parent or default theme. As soon as we complete the testing we will enable it all back, You would better make the full backup of your site.

    Best Regards.

    #501671

    John
    Participant

    Hello guys,
    We still have the issue.
    We have done your suggestion. We have deactivated all plugins, only Woodmart core, WooCommerce and wp bakery was activated and it still generating.
    I have attached a screenshot with the active plugins.
    After more debugging we found that the issue it’s generated because the php version. We are using 8.2, it is possible to not be compatible? After come back to 7.4 the error disappeared.
    Waiting for your reply,
    Thank you!

    #501672

    John
    Participant

    After this error line I figured out it’s from php version, forgot to attach.

    #501844

    Hello,

    Please make sure that you are using the latest version of theme theme (7.3.1) and the required plugins are updated also. If the issue remains, share the wp logins details and FTP access so i will check and give you a possible solution.

    Best Regards.

    #501994

    John
    Participant

    Hello,
    We are going to comeback after we create a staging website.
    Thank you!

    #502136

    Hello,

    Ok, we are waiting for your reply.

    Best Regards.

Viewing 7 posts - 1 through 7 (of 7 total)