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CATEGORY LINKS LOADING THE WRONG CATEGORY

Viewing 30 posts - 1 through 30 (of 33 total)
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  • Author
    Posts
  • October 2, 2023 at 7:21 am #500655

    pben6039
    Participant

    I am using the Anteres theme, I realized the each time I add a Product category element on my pages, when any of the category is clicked, a particular, unwanted product category will display, and the breadcrumb shows that I am in the desired category, but the products that are loaded are not what I want. Don’t tell me to make sure I assign my products to the correct categories, because I already did that, all my products are categories.
    The theme did not have this problem from the beginning, along the line, it started this malfunctioning.

    Attachments:
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    October 2, 2023 at 10:33 am #500718

    Luke Nielsen
    Keymaster

    Hello,

    In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Thank you in advance.

    Kind Regards

    October 2, 2023 at 9:39 pm #500957

    pben6039
    Participant

    Ok, please give me your email address or WhatsApp number

    October 3, 2023 at 10:48 am #501049

    Luke Nielsen
    Keymaster

    Hello,

    My email is [email protected]

    Looking forward to hearing back from you!

    Kind Regards

    October 6, 2023 at 8:41 am #502100

    pben6039
    Participant

    Ok. I sent you an email.

    October 9, 2023 at 9:40 am #502613

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    Unfortunately, I cannot find your message in my email inbox. I suggest you leave the credentials via the private area that is below the message area: https://prnt.sc/aWqHYuwNLJTa

    Thank you in advance.

    Kind Regards

    November 2, 2023 at 3:30 pm #509375

    pben6039
    Participant

    Hello Catergory links loading the wrong category

    November 2, 2023 at 3:44 pm #509388

    Luke Nielsen
    Keymaster

    Hello,

    Please send me access to the admin dashboard via the private area: https://prnt.sc/aWqHYuwNLJTa

    Looking forward to collaborating with you!

    Kind Regards

    November 2, 2023 at 3:46 pm #509392

    pben6039
    Participant

    Okay

    November 2, 2023 at 4:16 pm #509401

    Luke Nielsen
    Keymaster

    Hello,

    I see that you made the category links via an element that is not related to the theme: https://take.ms/73VhM , in this case, please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not.

    Kind Regards

    November 2, 2023 at 4:35 pm #509412

    pben6039
    Participant

    The category is okay.
    All the links on the theme do not connect to the links we created because the theme had crached while we where building the site.
    For example
    1) if you a vehicle and enter thesignle shop page will se above the pictures of the vehicle the following Home> TOYOTA HIACE> LHD – TOYOTA HIACE> TOYOTA HIACE 2018 HIGH ROOF 13 SEATS
    If you then now click on Home or TOYOTA HIANCE or LHD-TOYOTA HIACE it take you to anothe page instead of the corresponding page that is the issue we have

    November 2, 2023 at 5:16 pm #509423

    pben6039
    Participant

    I realized the each time I add a Product category element on my pages, when any of the category is clicked, a particular, unwanted product category will display, and the breadcrumb shows that I am in the desired category, but the products that are loaded are not what I want. Don’t tell me to make sure I assign my products to the correct categories, because I already did that, all my products are categories.
    The theme did not have this problem from the beginning, along the line, it started this malfunctioning.
    Attached is a video for you to better understand

    November 2, 2023 at 5:20 pm #509426

    pben6039
    Participant

    Attached is the video

    Attachments:
    You must be logged in to view attached files.
    November 2, 2023 at 8:24 pm #509457

    pben6039
    Participant

    Hello,

    Also all the widget links on the single product page leads to the same unwanted page. The links do not connect to the desired destination. Attached below is the image.

    Attachments:
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    November 3, 2023 at 12:47 pm #509604

    Luke Nielsen
    Keymaster

    Hello,

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable it all back, You would better make the full backup of your site.

    Thank you in advance.

    Kind Regards

    November 3, 2023 at 5:57 pm #509723

    pben6039
    Participant

    Hello,

    Okay you can go ahead.

    November 7, 2023 at 11:25 am #510457

    Luke Nielsen
    Keymaster

    Hello,

    Sorry for the delay.

    You have defined the wrong page as a “Shop” here: https://take.ms/hgjD1 , the Shop page should be empty: https://take.ms/N5DEz , so please create the empty Shop page and define it here: https://take.ms/hgjD1 , then recheck the issue.

    Kind Regards

    November 7, 2023 at 12:46 pm #510488

    pben6039
    Participant

    Hello,

    I have done that but the problem has not been resolved.
    For example, visit a single product page, scroll down, bottom right, this is a list of product categories.
    Click on any category, the same page is displayed. That is the problem he should help us to resolve.
    https://monosnap.com/file/dUz4MehQD5zQYcyQfrCR5rj7AfG43e

    link to the single product page: https://monosnap.com/file/dUz4MehQD5zQYcyQfrCR5rj7AfG43e

    November 7, 2023 at 12:58 pm #510493

    pben6039
    Participant

    Another example of the problem is presented in this email.
    Create a testpage, page product category woocommerce shortcode in the testpage. publish and view.
    Click on different categories, all of them loads the same page. This is an undesired functioning of the website.
    Each category should open the corresponding products.
    there are some screenshots here to help you understand.
    create testpage: https://monosnap.com/file/mN9O8P9ggwkiwmOtjX3xY2drgrW7s4
    edit with elementor and category woocommerce shortcode : https://monosnap.com/file/2Wnz9HcEa38bflju8tEodfavOq5TvI
    view result: https://monosnap.com/file/yZoNPAY20CISffJ0QFeL8n6JgGbtEY
    test the page, all the categories displays the same page.

    November 8, 2023 at 6:33 pm #510929

    Luke Nielsen
    Keymaster

    Hello,

    The issue in the third-party plugins, after leaving only the required plugins for the theme, the issue disappeared, here is a video: https://take.ms/6x1mA

    So some third-party plugins affect the correct work of the shop.

    Kind Regards

    November 9, 2023 at 5:22 pm #511202

    pben6039
    Participant

    Hello,

    It’s done and still no changes.

    You should do it so it works like in the video you sent.

    November 10, 2023 at 5:55 pm #511541

    Luke Nielsen
    Keymaster

    Hello,

    So may I disable all plugins and leave them disabled so you can check it on your side? Because as you can see in the video I sent, after disabling third-party plugins, the links started to work correctly.

    Looking forward to hearing back from you!

    Kind Regards

    November 10, 2023 at 5:59 pm #511543

    pben6039
    Participant

    Hello,

    Yes disable all the third party plugins so that the links should start working normally.

    November 13, 2023 at 3:54 pm #512002

    Luke Nielsen
    Keymaster

    Hello,

    I apologize for the delay.

    I have disabled all third-party plugins, please check the links now.

    Kind Regards

    November 14, 2023 at 12:28 pm #512224

    pben6039
    Participant

    Hello,

    Thanks the links all work perfectly.
    Can you restore the site from backup since some of the images and links where list on the home and category pages.

    Thanks

    November 14, 2023 at 4:24 pm #512295

    Luke Nielsen
    Keymaster

    Hello,

    Enabled all third plugins back, so you can recheck it on our side.

    Thank you for your time.

    Kind Regards

    March 6, 2024 at 3:30 pm #546678

    pben6039
    Participant

    Good morning,

    How do I please remove breadcrumbs from my website?

    Regards
    Thanks

    March 8, 2024 at 11:00 am #547276

    Luke Nielsen
    Keymaster

    Hello,

    Please navigate to Theme Settings -> Page title -> Breadcrumbs and turn off it here: https://take.ms/dR2wG

    Thank you for your time and have a good day!

    Kind Regards

    March 8, 2024 at 11:23 am #547288

    pben6039
    Participant

    Good morning,

    Thanks for the response.
    I have tried that and it is not working.

    Regards
    Thanks

    March 11, 2024 at 1:34 pm #548000

    Luke Nielsen
    Keymaster

    Hello,

    In this case, is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Kind Regards

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Viewing 30 posts - 1 through 30 (of 33 total)
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