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I want to refund this plugin

Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • October 12, 2023 at 5:50 am #503500

    xinxilan62
    Participant

    please , refund this plugin

    October 12, 2023 at 9:17 am #503548

    Artem Temos
    Keymaster

    Hello,

    We can provide you with a refund only in cases covered by the Envato Refund Policy. Read more here https://themeforest.net/page/customer_refund_policy

    Kind Regards

    October 12, 2023 at 3:31 pm #503697

    xinxilan62
    Participant

    I bought 2 or 3 days ago. and it has a error from the start. I install prebuild page and deactivate page has a lot of error. I can’t use this plugin. You should have to give me refund. thanks

    • This reply was modified 1 year, 1 month ago by xinxilan62.
    October 12, 2023 at 4:20 pm #503718

    Artem Temos
    Keymaster

    Hi,

    Please, describe to us your problems in a bit more detail. Attach some screenshots and provide us with a list of steps on how to reproduce them on your website.

    Thank you in advance.

    October 12, 2023 at 4:55 pm #503738

    xinxilan62
    Participant

    I activate your main prebuilt website and remove it and i found i can’t change logo and i tried to reinstall prebuilt main website but all broken so i have to format my website and i removed plugin.
    I don’t want use this plugin. Good plugin but not for me. i don’t know the coding so . if error occur like that easy i can’t use it. REFUND, PLEASE

    October 12, 2023 at 4:58 pm #503740

    Artem Temos
    Keymaster

    We have documentation about how to change the logo here https://xtemos.com/docs-topic/how-to-setup-a-logo-image/
    If the theme doesn’t work as described, you need to give us access to your website so we can check it. Otherwise, we are not able to give you a refund according to Envato Policy.

    October 12, 2023 at 11:44 pm #503789

    xinxilan62
    Participant

    Hey!! My website is live website i have a lot of subcribe but down no time to do that you try to save few dollars you will lost more money…you know bad review affect your sale.. and your plugin is not perfect!!
    I NEED A REFUND ONLY 2DAYS BEFOR!!

    October 12, 2023 at 11:51 pm #503790

    xinxilan62
    Participant

    AND NOT ONLY LOGO PROBLEM ALL DESIGN GONG WRONG. YOUR PLUG HAS A BUG YOU HAVE TO FIX IT AND SALE!! I WANT REFUND!! AND ALMOST PLUGIN HAVE A TEST PERIOD. ONLY 2 DYAS!! REFUND!!

    October 13, 2023 at 1:15 am #503797

    xinxilan62
    Participant

    If i can use the other website I will think about it otherwise i need refund, thank you. all country has a law even you have refund policy. I can i know your plugin without test period!!

    October 13, 2023 at 4:21 am #503824

    xinxilan62
    Participant

    okay , i will use it other website because my website have 7000 product before, but you should have a trial period. thank you

    October 13, 2023 at 9:17 am #503856

    Artem Temos
    Keymaster

    Hello,

    OK, sure, you can use it on another website. Feel free to contact us if you have any further questions.

    Kind Regards

    October 13, 2023 at 11:34 am #503916

    xinxilan62
    Participant

    Hi, I think i have to say sorry.
    that time i can see error and i have to build a website quickly. so i have to change to other plugin.
    but today i realize same thing happen. that is not theme problem.
    I think that time is same it was hosting company plugin problem.
    but i alread y change theme hard to come back.
    I am so sorry your theme i think no issue. so sorry!
    thank you

    October 13, 2023 at 2:46 pm #503998

    Artem Temos
    Keymaster

    No problem. Let us know if you have any questions about the theme and we will do our best to help you.

    Kind Regards

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Viewing 13 posts - 1 through 13 (of 13 total)