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HTTP ERROR 500

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  • #50382

    marina_tribulkina
    Participant

    After template and demo-content installing, have a problem – HTTP ERROR 500
    This mistake receice after trying to edit one of the site’s page.

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    #50389

    Artem Temos
    Keymaster

    Hello,

    Thank you so much purchasing our theme and contacting our support center.

    500 Internal Error says about some issue on the server and can be caused by different things. Anyway, to understand its nature you need to see your server error logs or enable PHP error display on the website. If you can’t do this, you need to contact your hosting provider for help in this question. Here is an article that may help you understand the error better http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

    Regards

    #50848

    marina_tribulkina
    Participant

    According this links http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/ i checked all plugins:
    1) deactivates all plugins
    2) after disabling all plugins the error is fixed
    3) then i activated plugins one by other
    The problem is Woocommerce plugin.
    After activated only this one the error repeats.
    How can I fix this?

    #50868

    Hello,

    Please update WooCommerce and provide us with admin access.

    Best Regards

    #50931

    marina_tribulkina
    Participant

    Woocommerce’s version is 3.3.4
    Sending admin access

    #50934

    Artem Temos
    Keymaster

    Yes, we see this 500 error but it seems to be caused by some PHP Fatal Error. Contact your hosting providers and ask them to provide you with error logs. Or enable PHP reporting on your website.

    #50939

    marina_tribulkina
    Participant

    as i mentioned earlier if you deactivate woocommerce plugin the error will disappear.

    #50943

    Artem Temos
    Keymaster

    OK, but anyway, we have to see the error to understand why does it happen.

    #50986

    marina_tribulkina
    Participant

    send you error logs

    #50994

    Artem Temos
    Keymaster

    These errors say that the WooCommerce plugin is not active. Are you able to activate it?

Viewing 10 posts - 1 through 10 (of 10 total)