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Bug with quantity in cart

Viewing 8 posts - 1 through 8 (of 8 total)
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  • October 20, 2023 at 1:17 pm #505714

    v1ppers0nn
    Participant

    Hi, when i add some product to the cart, is with quantity 1. This is okay. But when i try to change te product quantity to 25 (with writing the quantity, not with te buttons, because to click 25 times is terrible), the product not change the quantity to 25, because too fast reload the cart. Here is an video with example: https://gyazo.com/4043a8e81e61da96ed4f15a633a7e082

    Other bug is if i write slowly the quantity, the product is removed from cart. Another video: https://gyazo.com/fedd3ffd148648c1123fb40adf653597

    Is possible to fix this?

    October 20, 2023 at 2:16 pm #505729

    Artem Temos
    Keymaster

    Hi,

    Could you please send us a link to your website where we can see this issue?

    Kind Regards

    October 20, 2023 at 2:17 pm #505730

    v1ppers0nn
    Participant

    https://new.dates.bg

    October 20, 2023 at 2:21 pm #505733

    Artem Temos
    Keymaster

    Yes, it has 500ms delay before sending the request. So if you type 2 then 5 slowly, it sends the request with 2 first. But if you type in a normal speed you will not have any issues. Increasing the delay will be bad for the user experience too.

    Kind Regards

    October 20, 2023 at 2:30 pm #505736

    v1ppers0nn
    Participant

    We make tests with our existing clients, who buy for they stores and 4 from 10 told that they cant buy products, because they can’t apply the quantity in the cart. How can we fix this? Is possible to change the speed to 1-2 seconds and we will ask them to test again if is okay?

    Also how to make to not remove the product from the cart if the quantity is missing or is 0?

    October 20, 2023 at 2:36 pm #505744

    Artem Temos
    Keymaster

    We checked this on your website and it works as expected. https://gyazo.com/f5dcce1e527d492ca2c644ec6d9bb411
    We can’t make not to remove the product with quantity 0 because it is how the WooCommerce works.
    If you want, you can disable this option in Theme Settings -> Shop -> Cart -> Update cart on quantity change

    Kind Regards

    October 23, 2023 at 9:40 am #506184

    v1ppers0nn
    Participant

    Do you read what i wrote? We make tests with our existing clients, who buy for they stores and 4 from 10 told that they cant buy products, because they can’t apply the quantity in the cart. How can i increase the time from 500ms to 1second?

    October 23, 2023 at 3:39 pm #506365

    Artem Temos
    Keymaster

    There is no option to increase this value, unfortunately. But you would better just disable this option in Theme Settings and your users will update the cart using a button.

    Kind Regards

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Viewing 8 posts - 1 through 8 (of 8 total)