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mobile menu not open in certain specific iOS Safari

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • October 23, 2023 at 2:04 pm #506309

    qtwrk555
    Participant

    Hi,

    this is very weird , the menu does NOT open in certain Safari

    user reported an iPhone 8 Plus , I myself got it reproduced on my iPhone 12 Simulator , while my iPhone XR works

    on these broken devices , it just opens a dark/shadow screen

    please help.

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    October 23, 2023 at 2:10 pm #506317

    qtwrk555
    Participant

    as matter of fact , not only the menu , any mobile button is not working

    the cart , the account page , wishlist , …etc are acting same dark/shadow screen.

    October 23, 2023 at 4:54 pm #506424

    Luke Nielsen
    Keymaster

    Hello,

    Could you please disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the result.

    Kind Regards

    October 23, 2023 at 8:58 pm #506492

    qtwrk555
    Participant

    disabled all plugins except aforementioned ones , the issue still

    login info provided in extra info section , this is a stage site , so you can do whatever you want to check the issue.

    October 25, 2023 at 12:02 pm #507011

    Luke Nielsen
    Keymaster

    Hello,

    On my side from iPhone 12 it works well, here is a video: https://gyazo.com/89cba12f7861e542ae6cc2ce4acffda8

    Let me know how I can replicate it on my side.

    Kind Regards

    October 25, 2023 at 6:53 pm #507201

    qtwrk555
    Participant

    like I said , it happens on some specific Safari

    you probably need an iOS Simulator , in my case it happened on iPhone 12 Pro Max + iOS 14.5

    October 26, 2023 at 9:45 am #507377

    Luke Nielsen
    Keymaster

    Hello,

    Could you please clarify which version of Safari you use? Or rather on which Safari version you see the problem.

    Looking forward to hearing back from you!

    Kind Regards

    October 26, 2023 at 10:04 am #507382

    qtwrk555
    Participant

    On iPhone, safari usually comes with same iOS version, in my case on iOS simulator, it’s iPhone 12 Pro Max + iOS 14.5, so Safari version supposed to be 14.5 as well

    October 26, 2023 at 10:34 am #507390

    Luke Nielsen
    Keymaster

    Hello,

    The thing is that WordPress doesn’t support old browsers, you can get acquainted with that info here: https://make.wordpress.org/core/handbook/best-practices/browser-support/

    It supports only the last 2 versions of the browser. The currently available version of Safari is 16.1: https://prnt.sc/aBbaXuRRBMJw , after checking the list of updates from Apple (https://support.apple.com/en-lamr/HT201222) we can see that Safari 14.1 was available for the iOS 14.5.

    https://prnt.sc/cEU2BD9aif0N

    So it means that WordPress does not support Safari 14.1 on which you see that issue.

    Kind Regards

    • This reply was modified 1 year, 1 month ago by Luke Nielsen.
    December 29, 2023 at 8:09 am #525398

    Xiao
    Participant

    In my case the problem is like this, I attach two screenshots. On the first one, where the menu is displayed, it is chrome. On the second one, where the menu is not shown, it is safari. My phone is iPhone 13 Pro Max with the latest updates.

    Attachments:
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    December 29, 2023 at 3:35 pm #525499

    Luke Nielsen
    Keymaster

    Hello,

    We have checked it on the iPhone 12 iOS17 and iPhone 15Pro and there is no such issue, here are screenshots:

    https://prnt.sc/ttGrRAMBmFad

    https://prnt.sc/S2pr1RpjqocR

    So please make sure that you use the latest version of Safari, also try to clear the browser cache on your mobile.

    Kind Regards

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Viewing 11 posts - 1 through 11 (of 11 total)