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Checkout is not happening

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts
  • October 25, 2023 at 6:55 pm #507202

    reuvey.com
    Participant

    Hello, I’m experiencing an issue with my website, jimmyandjordan.com. When attempting to make a purchase on the site with a cart total exceeding ₹50,000, I’m unable to complete the checkout process. I would appreciate it if you could take a look at my website and address any issues present. Please add products to the cart adding to a value of ₹50,000 or more, complete the entire checkout form, and select either cash on delivery or any other payment gateway of your choice. However, please refrain from making the actual payment. Instead, click the “Proceed to Checkout” button so that you can identify and understand the issue that’s causing the problem.

    October 26, 2023 at 2:39 pm #507504

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme default plugins activate, and deactivate all the 3rd party plugins from the site.

    If it works fine with the default WordPress theme then let me know i will check and give you a possible solution.

    Best Regards

    October 26, 2023 at 4:57 pm #507582

    reuvey.com
    Participant

    Hi Please see the video, Its not with the 3rd party plugin I have checked. please find the video for your reference

    October 26, 2023 at 5:02 pm #507588

    reuvey.com
    Participant

    HI team,

    Check the video, it leads to 504 error after sometime. No 3rd party plugin is making the issue. It’s your theme that is making the issue.

    https://drive.google.com/file/d/16As2ry6FDgAXaA3182D72W-Xc187LQd2/view?usp=share_link

    October 26, 2023 at 6:06 pm #507618

    reuvey.com
    Participant

    This is the issue with your team only. When I deactivate your team everything is working fine. Please make the changes as required.

    October 26, 2023 at 6:54 pm #507628

    reuvey.com
    Participant

    This is the issue with your theme only because when I am trying to deactivate your theme and it is working only on the default WordPress theme every button is working fine but in your theme just from past three days I am facing this issue so would request you to kindly look this matter into urgency so that I’m not having the loss of sale and customers if you want you can you know check our website from your end also I have provided you the login credential so that you can go through a thorough analysis. As you suggested I deactivated each and every third-party plug-in and one by one I activated and check still it is not working but the moment I deactivate your theme and make it and run the website on a default wordpress then it is working fine. It is the issue with your theme so you need to work around on the same. I am suffering a huge loss because of these issue.

    October 27, 2023 at 7:40 am #507721

    reuvey.com
    Participant

    Hi Team Please provide support fast.

    October 27, 2023 at 1:20 pm #507849

    reuvey.com
    Participant

    Hi Team,

    Please provide support for this.

    October 27, 2023 at 1:51 pm #507862

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Please, confirm the permission for plugins deactivation, and switching to the parent theme. As soon as we complete the testing we will enable it all back, You would better make the full backup of your site.

    Best Regards.

    October 27, 2023 at 3:08 pm #507896

    reuvey.com
    Participant

    Yes move ahead with it

    October 28, 2023 at 9:26 am #508043

    reuvey.com
    Participant

    Hi team what’s the update on the same?

    October 28, 2023 at 11:19 am #508065

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Your issue has been solved. Please check the site after removing the browser cache. The issue is that you have not updated the theme plugins after the theme update.

    Best Regards.

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Viewing 12 posts - 1 through 12 (of 12 total)