Thumbnails, stars, etc. does not appear!

This topic has 31 replies, 2 voices, and was last updated 6 years, 7 months ago by Artem Temos.

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April 4, 2018 at 9:37 am #50794

lavitasarim
Participant

Hello there.

A new problem has arisen. Why did this happen?

Thumbnails, stars, etc. does not appear!

I cleaned Cache. But it did not.

Could you help?

Thank you.

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April 4, 2018 at 9:48 am #50799

Artem Temos
Keymaster

Hi,

It happens because of the code we gave you in the previous topic. There were two duplicate files for FontAwesome: one from our theme and another from the Revolution Slider plugin. So now the file from Revolution slider is not loading. That is why these icons do not appear. Try to comment/remove the code we gave you.

Regards

April 4, 2018 at 9:53 am #50802

lavitasarim
Participant

Where do we get the code? I do not understand.

April 4, 2018 at 9:54 am #50803

Artem Temos
Keymaster

We are talking about this code https://xtemos.com/forums/topic/bad-site-performance/#post-50634

April 4, 2018 at 10:30 am #50810

lavitasarim
Participant

When I remove this code, will not everything go back to its old state?
Thanks.

April 4, 2018 at 11:26 am #50820

Artem Temos
Keymaster

Yes, I guess the file from Revolution slider should be removed instead. Could you please provide us your FTP access?

April 4, 2018 at 1:55 pm #50837

lavitasarim
Participant

I’m waiting for news.

April 4, 2018 at 2:23 pm #50839

Artem Temos
Keymaster

Unfortunately, this CSS file can’t be removed with some PHP hook and you will need to edit the plugin’s file. Open the file /wp-content/plugins/revslider/public/revslider-front.class.php and remove this code

https://prnt.sc/j0s0j7

April 4, 2018 at 2:30 pm #50840

lavitasarim
Participant

Hello there.

But will not this plug-in return to its former state when it is updated?

Thank you.

April 4, 2018 at 2:31 pm #50841

Artem Temos
Keymaster

Yes, but, unfortunately, there is no other way to remove it.

April 4, 2018 at 2:44 pm #50843

lavitasarim
Participant

Hello there.

But it should be 🙁 The plugin developer should do something then with the update.

Will I do this after every update?

Have you checked well? I mean, will the “general settings” code be? Is it relevant to?

Thank you.

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April 4, 2018 at 2:57 pm #50845

Artem Temos
Keymaster

Could you please provide us your admin access so we can check the configuration also?

April 4, 2018 at 3:07 pm #50846

lavitasarim
Participant

Are you the one that is doing FTP now?

Which executive authority do you want?

April 4, 2018 at 3:45 pm #50854

lavitasarim
Participant

Hello there.

I am waiting answer. What do you want? Have you been through FTP again?

Thank you.

April 5, 2018 at 6:09 am #50912

Artem Temos
Keymaster

We need your admin access to check the revolution slider settings.

April 5, 2018 at 7:23 am #50938

lavitasarim
Participant

Hello there.

Outside this job;
Please configure at your best. Slider is loading too late. The biggest problem is in terms of performance. Please examine these.

Thank you.

April 5, 2018 at 8:19 am #50946

Artem Temos
Keymaster

OK, we disabled it on the slider. Please, check it now.

April 5, 2018 at 10:48 am #50968

lavitasarim
Participant

Hello there.

I did not understand! What do you mean we closed the slider?

The tests are still bad right now.

April 5, 2018 at 1:59 pm #51016

Artem Temos
Keymaster

Strange, we don’t see the problem now. Could you please test it with GTmetrix and send us a screenshot?

April 7, 2018 at 6:57 am #51361

lavitasarim
Participant

Hello there.

I’m sending the results of the analysis.

Please resolve this issue now.

Thank you.

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April 7, 2018 at 8:52 am #51387

Artem Temos
Keymaster

Seems that you changed your admin and FTP access and we can’t check it now.

April 7, 2018 at 11:07 am #51398

lavitasarim
Participant

I provide the information again. I’m waiting for news.

April 7, 2018 at 3:16 pm #51418

lavitasarim
Participant

Hi.

What is the situation? You did not turn around.

Thanks.

April 7, 2018 at 5:00 pm #51430

lavitasarim
Participant

Hello there.

I closed it because you did not look. You will be informed if you inform when you will process.

Thank you.

April 7, 2018 at 7:05 pm #51444

Artem Temos
Keymaster

Sorry, do you mean that you disabled the access again? So how can we investigate it?

April 9, 2018 at 2:22 pm #51675

lavitasarim
Participant

Hello there.

I activated the user information again. You can log in.

Please solve this problem now.

Thank you.

April 9, 2018 at 5:47 pm #51706

Artem Temos
Keymaster

Sorry, but we can’t access. Please, send us a correct admin and FTP access.

April 10, 2018 at 10:20 am #51809

lavitasarim
Participant

Hello there.

I checked it again. But it works. There is no problem.

Can you try again.

Thank you.

April 10, 2018 at 11:13 am #51819

Artem Temos
Keymaster

First, you need to leave this field empty https://gyazo.com/78bc5fd0f4b4462c1115fcb2d6fda725
Then, edit all sliders and remove this google font options https://gyazo.com/78bc5fd0f4b4462c1115fcb2d6fda725
Font families will be inherited from the theme.

April 10, 2018 at 4:02 pm #51875

lavitasarim
Participant

Hello there.

The space in the general settings is already empty. I’ll do what other setting?

The results are still bad at GT Metrix.

Could you tell me more clearly?

Thank you.

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