Overlapping bug

Hello,

Please, disable all plugins that are not related to our theme temporarily. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

Kind Regards

Hello,

Please, confirm the permission for plugins deactivation, and switching to the parent/default theme. As soon as we complete the testing we will enable it all back, however, You would better make the full backup of your site.

Also, please send me access to the admin dashboard.

Kind Regards

Hello,

After I looked into the situation and dug deeper, I found that you use the Masonry grid feature which dynamically calculates the grid based on an item’s height.

So you have 2 ways to sort this out:

1. Disable the Masonry grid feature.

2. Or disable the “Limit swatches on grid” option here: https://take.ms/pXyU5

Then the issue will disappear.

We recently came across your valuable feedback regarding your experience with our theme on ThemeForest, and we want to express our sincere apologies for any inconvenience you may have encountered.

Your feedback is incredibly important to us, and we take it to heart. We understand that your experience fell short of expectations, and for that, we are truly sorry. Your satisfaction is our priority, and we are eager to ensure that your experience with our theme aligns with the high standards we strive for.

Understanding the impact of reviews, we kindly ask if you would consider updating your review on ThemeForest to reflect any positive changes you may have experienced or acknowledge our efforts in addressing your concerns. Your updated feedback will not only help us but also guide potential users in making informed decisions.

Once again, we apologize for any inconvenience you’ve faced and appreciate your understanding and patience. Thank you for considering our request, and we look forward to the opportunity to make amends.

Kind Regards

Hello,

Please add the below code in Theme Settings -> Custom JS -> On document ready. Then recheck the issue.

(function($) {
	$(document).on('wood-images-loaded', function (){
		if ( $('.products.grid-masonry').length && typeof ($.fn.isotope) !== 'undefined' ) {
			$('.products.grid-masonry').isotope('layout');
		}
	})
})(jQuery);

Thank you for your time.

Kind Regards

Hello,

That code is only for you.

You can also reach out to us if you have any questions.

Kind Regards

Hello,

You are welcome!

If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot.

Have a good day!

Kind Regards