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AJAX import error. Try to disable all external plugins and run the import again.

Viewing 6 posts - 1 through 6 (of 6 total)
  • Author
    Posts
  • October 30, 2023 at 8:38 am #508365

    CYCLEPRO
    Participant

    Hello team,

    I have tried everyway to import a new theme from demo websites but the error occurred every time, “AJAX import error. Try to disable all external plugins and run the import again. ” please advise me what should I do next, thank you!

    Regards,

    October 30, 2023 at 10:46 am #508402

    Artem Temos
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme temporarily. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    October 31, 2023 at 4:04 am #508663

    CYCLEPRO
    Participant

    Hello，

    Yes， all plugins have already been deactivated and only left WoodMart core WooCommerce Elementor/WPBakery page builder active. so please help to check.
    Thank you!

    October 31, 2023 at 10:17 am #508703

    Artem Temos
    Keymaster

    Hello,

    We just checked the import mechanism and see that your server returns a timeout error. That is why the import can’t be completed. You need to contact your hosting provider and ask to increase the timeout limit in order to fix the import function https://gyazo.com/2b7270cc863468258596b6b37d451323

    Kind Regards

    November 2, 2023 at 5:22 am #509224

    CYCLEPRO
    Participant

    Hello,

    Yes, you are right! We can now import from the prebuilt websites now.

    Thank you!

    November 2, 2023 at 10:21 am #509254

    Artem Temos
    Keymaster

    You are welcome. Feel free to contact us if you have any further questions.

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Viewing 6 posts - 1 through 6 (of 6 total)

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