Home › Forums › WoodMart support forum › The website is not responding. Up to 30 seconds for responding.

The website is not responding. Up to 30 seconds for responding.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • November 5, 2023 at 9:06 pm #510014

    christian-4412
    Participant

    Hi,
    I have installed the Woodmart theme, but everything is incredibly slow. It takes up to 30 seconds for anything to load.
    In the server logs, I found the following error messages:
    AH01215: Cron Reschedule Event Error for Hook: action_scheduler_run_queue, Error Code: could_not_set, Error Message: The Cron event list could not be saved., Data: {“schedule”:”every_minute”,”args”:[“WP Cron”],”interval”:60}: /home/strato/http/premium/rid/90/46/…/htdocs/wp-cron.php

    [client 2003:e0:3f00::] End of script output before headers: admin.php

    [client 2a02:908:1b00::] End of script output before headers: admin-ajax.php

    How can I make my site fast and, most importantly, stable?

    November 6, 2023 at 11:55 am #510143

    Luke Nielsen
    Keymaster

    Hello,

    Please, disable all plugins that are not related to our theme temporarily. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    WPBakery page builder

    Also, please confirm the permission to enable the parent/default theme.

    Thank you in advance

    Kind Regards

    November 6, 2023 at 1:42 pm #510175

    christian-4412
    Participant

    Certainly, here’s the message translated into English:

    Hello,

    Thank you for your message. I have temporarily disabled all plugins that are not related to our theme. The following plugins that are required for our theme have been enabled:

    WoodMart Core
    WooCommerce
    Elementor

    After disabling the ‘WooCommerce Shipping & Tax’ plugin, the speed seems to have improved slightly.

    I have also switched from the child theme to the parent template. The child theme itself doesn’t make any layout or code changes.

    November 6, 2023 at 6:04 pm #510297

    Luke Nielsen
    Keymaster

    Hello,

    Understood, is there any chance that I can test it from my side?

    Looking forward to collaborating with you!

    Kind Regards

    November 6, 2023 at 7:50 pm #510336

    christian-4412
    Participant

    Hi
    I can temporarily set up an admin account for you on the site. If it’s helpful.

    Kind Regards

    November 7, 2023 at 10:45 am #510436

    Luke Nielsen
    Keymaster

    Hello,

    Yes, please create a temporary admin account so I will investigate the issue from your side.

    I await your response.

    Kind Regards

    November 7, 2023 at 8:30 pm #510640

    christian-4412
    Participant

    Hi,
    How can I send you the login credentials, or to which email address should I register the account?
    Is there a way to exchange private messages here on the forum?

    Kind Regards

    November 8, 2023 at 10:49 am #510746

    Luke Nielsen
    Keymaster

    Hello,

    It doesn’t matter which email will be for the account so you can set any email.

    We have a private area (below the message area): https://prnt.sc/bDGj1DTLa0IH which is visible to moderators only so you can leave credentials there.

    Kind Regards

    November 8, 2023 at 12:49 pm #510802

    christian-4412
    Participant

    Hello,
    the account has been created for you, and the role is Administrator.

    November 9, 2023 at 11:31 am #511056

    Luke Nielsen
    Keymaster

    Hello,

    In general, I didn’t see 30 seconds for responding of the page, without third-party plugins, it loads around 2.6s: https://take.ms/8RpHF , which is a normal result without optimization.

    Also, I see that JS files are not optimized: https://take.ms/LaBNz

    The JS file from Slider Revolution should not be loaded: https://take.ms/dHRgU

    Please, follow our tutorial since your website speed depends on different factors and you can’t get high scores without basic things like the cache plugin.

    https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

    Kind Regards

  • Author
    Posts
Viewing 10 posts - 1 through 10 (of 10 total)