Home Forums WoodMart support forum Our website is extremely slow after adding image variation

Our website is extremely slow after adding image variation

Viewing 19 posts - 1 through 19 (of 19 total)
  • Author
    Posts
  • #511452

    waleedope
    Participant

    Hello Xtemos
    Our website is extremely slow after adding image variation and we’re facing critical issues regarding website speed.

    We tried to attach a video for reference but unfortunately we couldn’t because we got an error instead

    Our login credentials has been sent you yesterday. And we’re sending it once again.

    Regards

    Attachments:
    You must be logged in to view attached files.
    #511485

    Artem Temos
    Keymaster

    Hello,

    Could you please check how it works with some default WordPress themes like TwentyTwenty or WooCommerce Storefront to understand is it our theme issue or not?

    Regards

    #511525

    waleedope
    Participant

    Definitely, it is the theme. We double-checked.

    We need our website to be fast. We are using one of the fastest hosting but we’re disappointed with the Woodmart theme performance.
    We need our website to be fast especially when changing from one page to another or from one product to another. We’ll do our best to follow up with Xtemos support.

    Regards

    #511542

    Artem Temos
    Keymaster

    Thank you. Please, write step-by-step instructions on how to reproduce the issue. Also, allow us to switch between themes to compare the performance.

    #511634

    waleedope
    Participant

    Hi, We will write how to replicate the problem and show it on video with evidence of showing you how fast our internet speed is and a comparison between our website and other websites while it is really obvious that the theme is extremely slow and you can check by yourself that you have the login credentials and you don’t really need to log in to know that there is some real collateral damage on the website because of the theme.

    As you asked to change the theme to twenty-twenty-four and Woocommerce storefront themes we did and it was better than Woodmart’s results.

    Because of the Theme today, we’re unable to change anything on the website because it has become extremely slow.

    All These problems started after adding image variations to most products. We’re still going to add videos to products can you imagine the amount of doubt that we are in?

    Current problems

    1. When moving from one page to another.
    2. When changing the product variation on the main page.

    here is some proof of 2 videos inside a folder that we are sending here on Google Drive via this link below because images won’t be enough to explain the problem

    https://drive.google.com/drive/folders/1_v8k8duafb-sO3a1PIqBoPAMhfztP30v?usp=sharing

    #511876

    Artem Temos
    Keymaster

    Please, disable all plugins that are not related to our theme and switch to the default theme so we can compare the loading time between themes.

    Kind Regards

    #511928

    waleedope
    Participant

    Only woodmart related plugins are activated. We did all all these trouble shooting methods and scenarios and we’re 100% sure that the problem is from the woodmart theme. We’re on 10web superfast cloud hosting so next don’t blame it on the hosting provider. Will you enter our website and fix the theme speed or not. We’re waiting for that kind of support. We explained our problem.

    #511937

    Artem Temos
    Keymaster

    Please, switch to the default theme as we asked so we can compare the loading time between that and Woodmart.

    Thank you

    #512012

    waleedope
    Participant

    Check it’s 100% percent the woodmart theme problem we changed the theme to twenty twenty four so kindly check
    These are 2 screen records that prove that the problem is from the theme.
    https://we.tl/t-gAORZ9WeEo

    Kind regards

    #512020

    Artem Temos
    Keymaster

    We just tested shop page and product page response time and it is approximately 1.2-1.7 seconds for uncached pages both with WoodMart and Storefront. Here are screenshots

    https://gyazo.com/1efb5cc7ff632dbe2be0ded0a5cebf94
    https://gyazo.com/9a181a661651a87f50c8d7db8557b51a

    https://gyazo.com/49ffe03e479d9ea20da2d7b421060410
    https://gyazo.com/57d888b9d866a16c7330e9fc1cb0017a

    Note that our theme may be a bit slower because it has a lot more elements displayed on the page. But in general, we don’t see any performance issues on the shop page and single product page when all plugins are disabled.

    Kind Regards

    #512039

    waleedope
    Participant

    We see that you cancelled the image variation on the home and shop page. They are Woodmart components. Why did you cancel it. Put it back and let’s measure the speed again.

    Kind regards

    #512045

    Artem Temos
    Keymaster

    OK, we have enabled this option and now it takes a bit longer to load https://gyazo.com/09de5d29403d02fe346f37f16c668730
    But note that this feature loads a lot of variations of data on the shop page. And obviously, it will take more time than with the default theme. However it is not a problem since this data will be cached and will not impact the performance a lot.

    Kind Regards

    #512060

    waleedope
    Participant

    No that’s not right because when product variations are added and when clicked on to choose a product variation to add to cart. The image is not loading or lagging forever or gettingstuck like you see on this video on this link – https://we.tl/t-5gLU7DexVn

    No other plugin than woodmart is activated so there’s no excuse. We need a solution now.

    Regards

    #512065

    Artem Temos
    Keymaster

    We just tested this functionality on your website and it takes less than a second to add the variation to the cart and almost instantly loads an image. Please, check the video https://gyazo.com/bda06a8df5652dc0c266d1ad665f4346

    #512068

    waleedope
    Participant

    We are looking for mobile responsive results. The one you showed on video is desktop version. Kindly check it on any iPhone or android device.

    Waiting to see real results on our mobiles.

    Regards

    #512085

    waleedope
    Participant

    Are we connected? We still waiting for the mobile results.

    Regards

    #512189

    Artem Temos
    Keymaster

    Hello,

    Yes, we tested it on mobile phones too and it works fast. Here is a video https://drive.google.com/file/d/1P-5LNCNo2_34yPL7UZnu2SqWK4bzuZhS/view?usp=sharing

    Kind Regards

    #512191

    waleedope
    Participant

    We saw the video. But we didn’t get these results that we wanted yet. It is still slow from our side. And on your video you didn’t move from on page to another. Start from the home page till you reach the checkout to see how the process gets stuck in the first place. ..

    If the problem is in wordpress tell us frankly so we change to shopify. We need a fast website not just any website.

    #512197

    Artem Temos
    Keymaster

    We tested everything on your website and in most cases it loads fast. It is not as fast as the WordPress website should be and has some random lags from time to time. But it looks like a server problem since it looks the same way with the default theme. Changing to Shopify will probably not help under the same conditions.
    We recommend you consult with your server provider and try to test some other hosting for trial periods to compare the loading speed.

    Kind Regards

Viewing 19 posts - 1 through 19 (of 19 total)