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YITH PDF invoices plugin error

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  • April 6, 2018 at 1:07 pm #51236

    Shopem
    Participant

    Hello,

    I have an issue with your theme combined with a plugin from YITH. The Plugin is called “YITH WooCommerce PDF Invoice and Shipping List”. When pressing the “Preview invoice” button in a order a error shows up.

    The error says;

    “[06-Apr-2018 12:40:32 UTC] PHP Fatal error: Uncaught Exception: Invalid order. in /home/xx/domains/xx.eu/public_html/wp-content/plugins/woocommerce/includes/data-stores/abstract-wc-order-data-store-cpt.php:102”

    The plugin developer noticed it is a theme issue because the plugin works at the regular theme.

    Can you provide a fix for this?

    Kind regards,
    Aron de Haas

    April 6, 2018 at 1:40 pm #51259

    Artem Temos
    Keymaster

    Hello,

    Thank you so much purchasing our theme and contacting our support center.

    As we can see from the error log, the error is in the plugins files. Sorry, but we don’t know the plugin functionality and structure. Could you please ask them what exactly in our theme may cause this error? If there are some requirements to our theme, we will help you to implement them.

    Kind Regards
    XTemos Studio

    April 9, 2018 at 1:41 pm #51669

    Shopem
    Participant

    Hi,

    They have tested their plugin with a default theme. Once the default theme is activated the plugin works but once your theme is activated it wont.

    They do not know why the error occurs.

    April 9, 2018 at 5:15 pm #51692

    Artem Temos
    Keymaster

    Yes, but they should troubleshoot their code and see why this file throws an error. We can’t do this since we don’t know the plugin architecture. Or if they will give us some hints about the error or what may influence from our side, we will be glad to help you.

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Viewing 4 posts - 1 through 4 (of 4 total)