Home Forums WoodMart support forum Header overlap stop working after few days

Header overlap stop working after few days

Viewing 30 posts - 1 through 30 (of 45 total)
  • Author
    Posts
  • #513947

    liorgab001
    Participant

    Every 2-3 days the overlap stop working and after I clear the cache the problem disappear but after 2-3 days the problem appear again. I attached photo how the problem looks. And I also attached photo
    How that’s needs to look.

    #514225

    Hung Pham
    Keymaster

    Hi liorgab001,

    Thanks for reaching to us.

    I can’t see screenshots, please use https://prnt.sc to capture screenshots and generate links.

    and send temporary wp-admin info (wp-admin URL, username, password)

    I will check this problem for you.

    Regards,

    #514227

    liorgab001
    Participant

    Here:

    #514232

    liorgab001
    Participant
    #514684

    Hung Pham
    Keymaster

    Hi liorgab001,

    Thanks for your patience.

    Please clear browser cache and double check https://prnt.sc/s9l5IFiEqG1N

    Regards,

    #514726

    liorgab001
    Participant

    Like I wrote in the first comment, after clearing cache the problem disappeared and after 2-3 days the problems appear again.

    #514749

    Hung Pham
    Keymaster

    Hi liorgab001,

    This is related to cache plugin’s settings. Please refer to this article to see if there is an option cache for days.

    https://docs.wp-rocket.me/article/1529-remove-unused-css

    Regards,

    #515304

    liorgab001
    Participant

    I’ve checked, there is no option to do cache for days.
    I’ve tried to change photo but the problem always come back after 2-3 days.
    This photo is from today

    #515553

    Hung Pham
    Keymaster

    Hi liorgab001,

    I checked the header again, it is still working fine.

    Let me know if you face this after 2 – 3 days.

    Regards,

    #515554

    liorgab001
    Participant

    Ok, I’m sure the problem will appear again, I will update

    #515590

    liorgab001
    Participant

    It’s happen again please help me to fix this..

    #515591

    liorgab001
    Participant

    Help me

    #515592

    liorgab001
    Participant
    #515651

    liorgab001
    Participant

    I’m with this problems for more than week, please help me to resolve that problem.

    #515888

    liorgab001
    Participant

    Now the problem appear again, the problem.
    Disappears and reappears every few hours.
    Nymond.com

    #516134

    Hung Pham
    Keymaster

    Hi liorgab001,

    Sorry for this delay in answering. I have a lot of requests these days, I apologize in advance and hope for your patience.

    It is still working fine on my end, please double check https://prnt.sc/9lf-DUuLqlPS

    Regards,

    #516229

    liorgab001
    Participant

    It’s took 2 days to response and the problem will appear again soon, can I talk with agent on chat and not here please?

    #516429

    Hung Pham
    Keymaster

    Hi liorgab001,

    Sorry for this delay in answering. I have a lot of requests these days, I apologize in advance and hope for your patience.

    I will keep an eyes on your topic, let me know if you face this issue again.

    Regards,

    #518415

    liorgab001
    Participant

    It’s happen again, please help me to fix that.
    if I will clear cache the problem will disappear and after few days come back.

    Nymond.com

    https://prnt.sc/Z6DV6JJ964fN

    #518487

    Hung Pham
    Keymaster

    Hi liorgab001,

    It still working very well on my end https://prnt.sc/anY1GxK32mwj

    Could you, please, disable WP Rocket cache plugin and check again?

    Regards,

    #518515

    liorgab001
    Participant

    That’s worked because you clears the cache.
    The problem is come back every few days can I talk with agent? I a lot of time trying to get help and doesn’t success.

    #518519

    liorgab001
    Participant

    The problem now again, I noticed the problem appeared After I clear cache several times. Try to clear cache several times in a row and you will see the problem. I have attached login details.

    #518523

    liorgab001
    Participant

    That’s happen also after few days without clearing cache, you can clear cache 5-10 times to see the problem.

    #518642

    Hung Pham
    Keymaster

    Hi liorgab001,

    My colleague tested on his devices and header worked well too.

    https://gyazo.com/9fa5c7c569ab98dbca903590741c1df3
    https://gyazo.com/5188d53607d3f187c3b3fd3a1200baa2

    You can also disable Mobile DOM optimization (experimental) option in Theme Settings > Performance > Other and double check. https://prnt.sc/NEd76ZnsfTVD

    Let me know how it goes.

    Regards,

    #518646

    liorgab001
    Participant

    Did you tryed to clear cache 5-10 times?
    You will see the problem.
    Disable mobile Dom will make the website performance lower? And the problem is also on desktop.

    #518827

    liorgab001
    Participant

    Here I attached photo
    Of the problem inspect:
    https://prnt.sc/bmlhxlTyAur6

    Please help me to resolve that, I’m losing customers.

    #518897

    Hung Pham
    Keymaster

    Hi liorgab001,

    I have provided all possible ways, my all support colleagues also tested on their devices and header worked well for them all. So, please double check on other devices and check if it works correctly.

    Regards,

    #518970

    liorgab001
    Participant

    Can I please talk with agent to show him the problem?

    #519137

    Hung Pham
    Keymaster

    Hi liorgab001,

    It is not possible to fix the issue if that option enabled and don’t have a special separate cache files for mobile devices (this option exists in WP rocket cache).

    So, please disable that option and double check.

    Regards,

    #519142

    liorgab001
    Participant

    I already disabled the Mobile DOM optimization and the problem still exist, why can’t I talk with agent to resolve that problem I have for weeks??

Viewing 30 posts - 1 through 30 (of 45 total)