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Header overlap stop working after few days
- This topic has 44 replies, 3 voices, and was last updated 1 year ago by Hung Pham.
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AuthorPosts
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November 20, 2023 at 11:56 pm #513947
liorgab001ParticipantEvery 2-3 days the overlap stop working and after I clear the cache the problem disappear but after 2-3 days the problem appear again. I attached photo how the problem looks. And I also attached photo
How that’s needs to look.November 21, 2023 at 5:28 pm #514225
Hung PhamKeymasterHi liorgab001,
Thanks for reaching to us.
I can’t see screenshots, please use https://prnt.sc to capture screenshots and generate links.
and send temporary wp-admin info (wp-admin URL, username, password)
I will check this problem for you.
Regards,
November 21, 2023 at 5:30 pm #514227
liorgab001ParticipantHere:
November 21, 2023 at 5:32 pm #514232
liorgab001ParticipantNovember 22, 2023 at 6:25 pm #514684
Hung PhamKeymasterHi liorgab001,
Thanks for your patience.
Please clear browser cache and double check https://prnt.sc/s9l5IFiEqG1N
Regards,
November 22, 2023 at 8:13 pm #514726
liorgab001ParticipantLike I wrote in the first comment, after clearing cache the problem disappeared and after 2-3 days the problems appear again.
November 23, 2023 at 6:00 am #514749
Hung PhamKeymasterHi liorgab001,
This is related to cache plugin’s settings. Please refer to this article to see if there is an option cache for days.
https://docs.wp-rocket.me/article/1529-remove-unused-css
Regards,
November 24, 2023 at 3:29 pm #515304
liorgab001ParticipantI’ve checked, there is no option to do cache for days.
I’ve tried to change photo but the problem always come back after 2-3 days.
This photo is from todayNovember 25, 2023 at 5:02 pm #515553
Hung PhamKeymasterHi liorgab001,
I checked the header again, it is still working fine.
Let me know if you face this after 2 – 3 days.
Regards,
November 25, 2023 at 5:04 pm #515554
liorgab001ParticipantOk, I’m sure the problem will appear again, I will update
November 25, 2023 at 11:47 pm #515590
liorgab001ParticipantIt’s happen again please help me to fix this..
November 25, 2023 at 11:48 pm #515591
liorgab001ParticipantHelp me
November 25, 2023 at 11:49 pm #515592
liorgab001ParticipantNovember 26, 2023 at 4:16 pm #515651
liorgab001ParticipantI’m with this problems for more than week, please help me to resolve that problem.
November 27, 2023 at 2:25 pm #515888
liorgab001ParticipantNow the problem appear again, the problem.
Disappears and reappears every few hours.
Nymond.comNovember 28, 2023 at 6:58 am #516134
Hung PhamKeymasterHi liorgab001,
Sorry for this delay in answering. I have a lot of requests these days, I apologize in advance and hope for your patience.
It is still working fine on my end, please double check https://prnt.sc/9lf-DUuLqlPS
Regards,
November 28, 2023 at 11:11 am #516229
liorgab001ParticipantIt’s took 2 days to response and the problem will appear again soon, can I talk with agent on chat and not here please?
November 28, 2023 at 4:37 pm #516429
Hung PhamKeymasterHi liorgab001,
Sorry for this delay in answering. I have a lot of requests these days, I apologize in advance and hope for your patience.
I will keep an eyes on your topic, let me know if you face this issue again.
Regards,
December 4, 2023 at 7:49 pm #518415
liorgab001ParticipantIt’s happen again, please help me to fix that.
if I will clear cache the problem will disappear and after few days come back.Nymond.com
December 5, 2023 at 7:38 am #518487
Hung PhamKeymasterHi liorgab001,
It still working very well on my end https://prnt.sc/anY1GxK32mwj
Could you, please, disable WP Rocket cache plugin and check again?
Regards,
December 5, 2023 at 9:11 am #518515
liorgab001ParticipantThat’s worked because you clears the cache.
The problem is come back every few days can I talk with agent? I a lot of time trying to get help and doesn’t success.December 5, 2023 at 9:19 am #518519
liorgab001ParticipantThe problem now again, I noticed the problem appeared After I clear cache several times. Try to clear cache several times in a row and you will see the problem. I have attached login details.
December 5, 2023 at 9:31 am #518523
liorgab001ParticipantThat’s happen also after few days without clearing cache, you can clear cache 5-10 times to see the problem.
December 5, 2023 at 1:37 pm #518642
Hung PhamKeymasterHi liorgab001,
My colleague tested on his devices and header worked well too.
https://gyazo.com/9fa5c7c569ab98dbca903590741c1df3
https://gyazo.com/5188d53607d3f187c3b3fd3a1200baa2You can also disable
Mobile DOM optimization (experimental)
option in Theme Settings > Performance > Other and double check. https://prnt.sc/NEd76ZnsfTVDLet me know how it goes.
Regards,
December 5, 2023 at 1:40 pm #518646
liorgab001ParticipantDid you tryed to clear cache 5-10 times?
You will see the problem.
Disable mobile Dom will make the website performance lower? And the problem is also on desktop.December 5, 2023 at 11:49 pm #518827
liorgab001ParticipantHere I attached photo
Of the problem inspect:
https://prnt.sc/bmlhxlTyAur6Please help me to resolve that, I’m losing customers.
December 6, 2023 at 7:26 am #518897
Hung PhamKeymasterHi liorgab001,
I have provided all possible ways, my all support colleagues also tested on their devices and header worked well for them all. So, please double check on other devices and check if it works correctly.
Regards,
December 6, 2023 at 10:43 am #518970
liorgab001ParticipantCan I please talk with agent to show him the problem?
December 6, 2023 at 5:16 pm #519137
Hung PhamKeymasterHi liorgab001,
It is not possible to fix the issue if that option enabled and don’t have a special separate cache files for mobile devices (this option exists in WP rocket cache).
So, please disable that option and double check.
Regards,
December 6, 2023 at 5:22 pm #519142
liorgab001ParticipantI already disabled the Mobile DOM optimization and the problem still exist, why can’t I talk with agent to resolve that problem I have for weeks??
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