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Product sorting updates web page

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • December 4, 2023 at 1:11 pm #518203

    arturfrolov727
    Participant

    Hello! When I choose sorting type on product page it uploads web page. How to fix it?

    December 4, 2023 at 1:12 pm #518205

    arturfrolov727
    Participant

    Here are videos how it works
    https://dropmefiles.com/Ttpfw

    December 5, 2023 at 8:22 am #518499

    arturfrolov727
    Participant

    ?

    December 5, 2023 at 9:38 am #518524

    Hung Pham
    Keymaster

    Hi arturfrolov727,

    Thanks for reaching to us.

    I can’t access this link https://dropmefiles.com/Ttpfw

    Please upload to Google drive or Mediafire and share links here.

    Regards,

    December 5, 2023 at 11:19 am #518587

    arturfrolov727
    Participant

    https://www.mediafire.com/file/8y215fk8jucggot/IMG_5690.mov/file
    https://www.mediafire.com/file/peacfmfwy1wqa0b/IMG_5691.mov/file

    December 6, 2023 at 7:07 am #518891

    Hung Pham
    Keymaster

    Hi arturfrolov727,

    Thanks for sharing videos.

    I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes). This is to ascertain whether the issue you are experiencing is due to our theme or not.

    If the problem persists even with the default WordPress theme, it would suggest that WoodMart theme is not the cause of the issues. In such a scenario, I recommend reaching out to author plugin support for further assistance.

    In case it works with default theme, please provide me with temporary wp-admin access, I will debug that issue.

    Regards,

    December 6, 2023 at 8:30 am #518911

    arturfrolov727
    Participant

    It’s not working.

    December 6, 2023 at 8:19 pm #519217

    Hung Pham
    Keymaster

    Hi arturfrolov727,

    I’ve passed this topic to one of our developers, and I will let you know once get an answer.

    Regards,

    December 7, 2023 at 1:31 pm #519418

    Hung Pham
    Keymaster

    Hi arturfrolov727,

    Thanks for your patience.

    The problem is related to the long processing of the request to the database and after 5 seconds of the request the page is restarted. To increase the request waiting time, you need to add the following code to functions.php file in the Child theme.

    add_filter( 'woodmart_pjax_timeout', function(){
	return 10000;
} );

    Regards,

    December 7, 2023 at 5:37 pm #519525

    arturfrolov727
    Participant

    Can you put it correctly please?

    December 8, 2023 at 8:12 am #519624

    Hung Pham
    Keymaster

    Hi arturfrolov727,

    I helped you to add the code and issue has been fixed.

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

    December 8, 2023 at 2:52 pm #519793

    arturfrolov727
    Participant

    Thank you very much!

    December 8, 2023 at 5:45 pm #519849

    Hung Pham
    Keymaster

    Hi arturfrolov727,

    Glad to hear your issue has been resolved. Keep us in mind for future questions and concerns, we’re always here to help!

    If you have a quick minute we always appreciate a 5-star rating on our theme!

    https://themeforest.net/item/woodmart-woocommerce-wordpress-theme/reviews/20264492

    Your feedback is the motivation to improve our work and services.

    Regards,

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