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Theme not mobile responsive

Viewing 10 posts - 1 through 10 (of 10 total)
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  • December 6, 2023 at 6:35 pm #519182

    elimug89
    Participant

    After installing the theme and setting it up. I am having problems with mobile responsiveness. The featured products instead of displaying two columns, it is just displaying one column and therefore leaving a lot of white space and also other sections of the website

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    December 6, 2023 at 6:42 pm #519187

    Luke Nielsen
    Keymaster

    Hello,

    Please disable all plugins except these ones:

    Elementor or WPBackary
    Woodmart Core
    WooCommerce

    If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

    Let me know the results.

    Kind Regards

    December 7, 2023 at 9:50 am #519306

    elimug89
    Participant

    Hello I deactivated all the plugins, as requested but still the website is not responsive.

    December 7, 2023 at 10:59 am #519350

    Luke Nielsen
    Keymaster

    Hello,

    Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

    Thank you in advance.

    Kind Regards

    December 7, 2023 at 11:16 am #519366

    elimug89
    Participant

    I see when i use firefox browser on my phone the display is very fine but when i use google chrome browser that is where the problem is.

    • This reply was modified 1 year, 5 months ago by Luke Nielsen.
    December 7, 2023 at 3:40 pm #519478

    Luke Nielsen
    Keymaster

    Hello,

    I have checked on my side via Chrome browser and it looks well: https://take.ms/CNNLMl , https://take.ms/kyp19

    Please try to clear website/server/browser cache and recheck the issue.

    Kind Regards

    December 18, 2023 at 11:54 am #522481

    elimug89
    Participant

    Hello Luke,
    Please i have tried my side to configure your theme but the mobile responsiveness is still very poor. The website loads very slowly and does not load fully.
    Please if need be can you login and check on the website. where their could be a problem.

    Thank you and regards.

    December 18, 2023 at 5:43 pm #522640

    Luke Nielsen
    Keymaster

    Hello,

    Firstly, please make sure that you did all the steps from our article about optimization: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

    Let me know the results.

    Kind Regards

    December 19, 2023 at 11:38 am #522848

    elimug89
    Participant

    Hello Luke, I have deactivate all the plugins but it still loads slowly and in a funny way

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    December 19, 2023 at 12:54 pm #522871

    Luke Nielsen
    Keymaster

    Hello,

    Screenshot from my side: https://take.ms/xr6Ve

    It looks like you have a cache in your browser, could you please clear it and recheck the issue?

    Also, your images are cumbersome, it occupy almost 30 MB: https://take.ms/PbGQQ , you need to optimize your images as described in our article: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

    Kind Regards

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