Home › Forums › WoodMart support forum › Icons disappeared

Icons disappeared

Viewing 16 posts - 1 through 16 (of 16 total)
  • Author
    Posts
  • April 11, 2018 at 12:46 pm #52000

    getimo
    Participant

    Hi,

    I don’t know why but the icons disappeared on my frontpage. Can’t say why – I didn’t change anything regarding that.

    Attachments:
    You must be logged in to view attached files.
    April 11, 2018 at 1:46 pm #52007

    Artem Temos
    Keymaster

    Hi,

    We just checked your website and see that there are no icons uploaded at all. We don’t know why they disappeared but you need to edit them with WPBakery page builder and upload your images.

    Regards

    April 11, 2018 at 4:43 pm #52035

    getimo
    Participant

    I checked it too and the files are still there and in the backend in wp bakery the icon is visible but not shown in the frontend. They are visible in the media page too.

    Attachments:
    You must be logged in to view attached files.
    April 11, 2018 at 6:22 pm #52047

    Elise Noromit
    Member

    Hello,

    Please provide FTP access and valid admin access.

    Best Regards

    April 11, 2018 at 6:26 pm #52050

    getimo
    Participant

    You’ll find the credentials in the private area. Thanks in advance for your support!

    April 12, 2018 at 6:19 am #52077

    Artem Temos
    Keymaster

    It seems that file_get_contents function for URLs is disabled on your server. You need to contact your provider and ask to enable this option.

    April 12, 2018 at 8:31 am #52094

    getimo
    Participant

    Hmmm, ok, but what did you do???

    Attachments:
    You must be logged in to view attached files.
    April 12, 2018 at 8:46 am #52097

    Artem Temos
    Keymaster

    We didn’t touch anything on your website and didn’t save the page.

    April 12, 2018 at 8:58 am #52099

    getimo
    Participant

    It seems, that the PHP issue was register_gloabalsset to ON. I deactivated it and now the icons appear. I don’t see an option for file_get_contents

    Regarding the layout issue on the frontpage: Ok, I checked the logs. Last night the theme was updated to version 2.20 with the envato market plugin. Seems that this made the problem. Is that possible?

    April 12, 2018 at 9:03 am #52100

    Artem Temos
    Keymaster

    Try to edit products elements with WPBakery and select some correct hover effect for it.

    April 12, 2018 at 10:05 am #52119

    getimo
    Participant

    Thanks, that was the problem. The update messed the options up. It gives me headaches that every theme update comes with a few problems. It would be great if you could make a notice in the theme updates. I think everybody would benefit from that, you too.

    I wonder why it didn’t messed up the landingpages:

    April 12, 2018 at 10:13 am #52123

    getimo
    Participant

    Sorry for the double post, but:

    In every product carousel I set it up with “Inherit from theme options”. In the theme options I’ve chosen “Quick”. But that doesn’t help, the layout is still messed up.

    When I go to a product carousel directly and choose “Quick” in the design tab it works. It seems that the inherit option doesn’t work correctly.

    April 12, 2018 at 11:10 am #52132

    Artem Temos
    Keymaster

    Which carousel should we check to see this “Inherit” problem?

    April 12, 2018 at 11:12 am #52133

    getimo
    Participant

    On the frontpage: http://shop.kosmetik-in-stuttgart.de/

    I changed it so you can see it.

    April 12, 2018 at 11:57 am #52151

    Artem Temos
    Keymaster

    OK, thank you. We will investigate the issue and fix in the nearest update.

    April 12, 2018 at 11:58 am #52156

    getimo
    Participant

    You’re welcome! And thank you for your investigation.

  • Author
    Posts
Viewing 16 posts - 1 through 16 (of 16 total)

The topic ‘Icons disappeared’ is closed to new replies.