Thumbnails errors – not visible, empty or 1px height

This topic has 11 replies, 2 voices, and was last updated 10 months, 2 weeks ago by Luke Nielsen.

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December 12, 2023 at 10:37 am #520751

a.ortmann
Participant

Hi there, we have a lot of troubles with the shop and the thumbnails.
Here the details:

Also our thumbnails are empty. We deleted some doubled images, but woodmart is not refreshing the list… if we open the product, there are just 3 images. After saving, all are displayed. Sometimes, the images are just like 1px high, after reloading they are clear and visible.

See here: https://b2b.espressoperfetto.de/produkt/espresso-perfetto-bar-gusto-250g-bohnen/
Also images attached. – we also regenerated the thumbs with woocommerce – tools regenerate and also with your suggested plugin to regenerate the size of thumbs.

Here also the issue, the thumbs just with 1px height, after reloading, all is good.
https://b2b.espressoperfetto.de/produkt/espresso-perfetto-miscela-250g-bohnen/

Thanks a lot in advance.

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December 12, 2023 at 1:16 pm #520845

Luke Nielsen
Keymaster

Hello,

The lazy loading from the theme is disabled and from the WP Rocket it’s disabled as well, so the issue could be in the lazy loading that comes from the third-party plugins.

https://take.ms/TCzyQ

https://take.ms/1NzVY

So please leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Then check the issue with the thumbnails. If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Looking forward to hearing back from you!

Kind Regards

December 12, 2023 at 1:38 pm #520858

a.ortmann
Participant

Thanks for your quick answer.
We used the Health Check & Troubleshooting Plugin. If you log in, there are just your three mentioned Plugins active.

The Problem with the empty thumbs is still there.
https://b2b.espressoperfetto.de/produkt/espresso-perfetto-crema-aroma-250g-bohnen/

December 12, 2023 at 4:25 pm #520939

Luke Nielsen
Keymaster

Hello,

Could you please make a clone of your website and move it to the staging platform? So I can do tests there.

Thank you for your time.

Kind Regards

December 12, 2023 at 6:35 pm #521000

a.ortmann
Participant

Sure, see attached. Thanks.

December 13, 2023 at 5:37 pm #521342

Luke Nielsen
Keymaster

Hello,

Sorry for the delay.

Could you please disable this https://take.ms/c2yrz authorization for proper testing?

Thank you in advance.

Kind Regards

December 13, 2023 at 8:34 pm #521403

a.ortmann
Participant

Hello, sure, the auth is off now. Thanks

December 15, 2023 at 3:24 pm #521988

Luke Nielsen
Keymaster

Hello,

Please navigate to Theme Settings -> Performance -> Lazy loading and turn on the “Disable native WordPress lazy loading” option here: https://take.ms/QKqGR

Then clear the cache and recheck the issue.

Kind Regards

December 15, 2023 at 5:45 pm #522052

a.ortmann
Participant

Thanks for reaching out again. It’s disabled, the cache cleared.

The empty spaces are still there. https://b2b.espressoperfetto.de/produkt/faema-e61-f2-traditionell/

December 18, 2023 at 1:13 pm #522505

Luke Nielsen
Keymaster

Hello,

Sorry for the delay.

Is there the same product on the test site? Because I cannot find it: https://take.ms/qUDNp.

I await your response.

Kind Regards

December 20, 2023 at 6:05 pm #523433

a.ortmann
Participant

no…

https://woocommerce-1165676-4145410.cloudwaysapps.com/produkt/pietro-grinder-handmuehle-weiss/

https://woocommerce-1165676-4145410.cloudwaysapps.com/produkt/la-marzocco-pico-grinder-black/

here you can see also a lot empty images…

December 21, 2023 at 3:31 pm #523724

Luke Nielsen
Keymaster

Hello,

I have reupdate the product and cleared the cache and then the images started to appear well: https://take.ms/jLLtz

Also, the same issue persists on the default theme: https://take.ms/KWr6J so it means that our theme has not caused that issue.

Let me know if you have any questions.

Kind Regards
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