Thumbnails errors – not visible, empty or 1px height

Hi there, we have a lot of troubles with the shop and the thumbnails.
Here the details:

Also our thumbnails are empty. We deleted some doubled images, but woodmart is not refreshing the list… if we open the product, there are just 3 images. After saving, all are displayed. Sometimes, the images are just like 1px high, after reloading they are clear and visible.

See here: https://b2b.espressoperfetto.de/produkt/espresso-perfetto-bar-gusto-250g-bohnen/
Also images attached. – we also regenerated the thumbs with woocommerce – tools regenerate and also with your suggested plugin to regenerate the size of thumbs.

Here also the issue, the thumbs just with 1px height, after reloading, all is good.
https://b2b.espressoperfetto.de/produkt/espresso-perfetto-miscela-250g-bohnen/

Thanks a lot in advance.

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Hello,

The lazy loading from the theme is disabled and from the WP Rocket it’s disabled as well, so the issue could be in the lazy loading that comes from the third-party plugins.

https://take.ms/TCzyQ

https://take.ms/1NzVY

So please leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Then check the issue with the thumbnails. If the problem has gone, activate the plugins one by one, checking the issue to detect which one causes the problem.

Looking forward to hearing back from you!

Kind Regards

Thanks for your quick answer.
We used the Health Check & Troubleshooting Plugin. If you log in, there are just your three mentioned Plugins active.

The Problem with the empty thumbs is still there.
https://b2b.espressoperfetto.de/produkt/espresso-perfetto-crema-aroma-250g-bohnen/

Hello,

Could you please make a clone of your website and move it to the staging platform? So I can do tests there.

Thank you for your time.

Kind Regards

Sure, see attached. Thanks.

Hello,

Sorry for the delay.

Could you please disable this https://take.ms/c2yrz authorization for proper testing?

Thank you in advance.

Kind Regards

Hello, sure, the auth is off now. Thanks

Hello,

Please navigate to Theme Settings -> Performance -> Lazy loading and turn on the “Disable native WordPress lazy loading” option here: https://take.ms/QKqGR

Then clear the cache and recheck the issue.

Kind Regards

Thanks for reaching out again. It’s disabled, the cache cleared.

The empty spaces are still there. https://b2b.espressoperfetto.de/produkt/faema-e61-f2-traditionell/

Hello,

Sorry for the delay.

Is there the same product on the test site? Because I cannot find it: https://take.ms/qUDNp.

I await your response.

Kind Regards

no…

https://woocommerce-1165676-4145410.cloudwaysapps.com/produkt/pietro-grinder-handmuehle-weiss/

https://woocommerce-1165676-4145410.cloudwaysapps.com/produkt/la-marzocco-pico-grinder-black/

here you can see also a lot empty images…

Hello,

I have reupdate the product and cleared the cache and then the images started to appear well: https://take.ms/jLLtz

Also, the same issue persists on the default theme: https://take.ms/KWr6J so it means that our theme has not caused that issue.

Let me know if you have any questions.

Kind Regards

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