Demo import problem

This topic has 6 replies, 2 voices, and was last updated 12 months ago by Artem Temos.

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December 13, 2023 at 12:49 pm #521192

webmaster4443
Participant

The maximum script execution time is 800 seconds. my hosting but I can’t import demo data
It writes the following error, how can I fix the error?
The import could not be completed due to a low timeout limit on the server. You need to contact your hosting provider and ask them to increase it to 300 seconds.

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December 13, 2023 at 1:12 pm #521197

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

December 13, 2023 at 1:52 pm #521224

webmaster4443
Participant

ok, I sent you the login details for the site

December 13, 2023 at 1:59 pm #521226

webmaster4443
Participant

Also, I don’t have a child theme installed, I wanted to import demo data Tools, if you don’t mind, please import it

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December 13, 2023 at 3:33 pm #521290

Artem Temos
Keymaster

Please, correct the website URL settings in Dashboard -> Settings -> General https://gyazo.com/c5493f93edff0afb7053ac9b04b74b5b
It should start with https. Let me know if it helps.

Kind Regards

December 14, 2023 at 9:14 am #521463

webmaster4443
Participant

I solved this problem differently, it turns out the problem was in my server, thank you the best!

December 14, 2023 at 10:17 am #521492

Artem Temos
Keymaster

Great, we are glad that you sorted it out! Feel free to contact us if you have any further questions.
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