Ultimate Member Register Form shortcode is Cut

Hello I did is third image https://xtemos.com/forums/topic/ultimate-member-register-form-shortcode-is-cut/
the current version looks correct because I put the old version of my site without the upgrade of the plugin Ultimate Member, when I upgrade the plugin then all the register forms are destroyed, Ultimate member say that is the theme who provoke this conflict and not them and is true because I have the latest version of this plugin in my 6 websites with deafferents themes and works perfectly only in Basel happens that the reguster form are destroyed this with the shortcode of Ultimate member and of course I don’t put the version with a break register form until get the solution from you guys, I can send you the user and temporal password for you check out but yourself what happens when you update the plugin Ultimate member with the registers form, let me know what is the best way for send you the user and password

Sure I sent you the temporal credentials in the private message

I give you the credentials of my site and you can do on your own, I don’t have idea at what time are you going to check out this, we lost time back and forth, when you able to enter to my site and doing the test without my supervision, I can’t left my websites for many hours or days broke, please upgrade the plugin on your own, check out, I did before and I know what happens, who check what happens if yourself so you can have the better knowledge of your theme because I am not developer, you don’t need me for that once I gave you my credentials. Thank you!

Ok, I send you the temporal credentials of FTP please send me an email as soon as you finish for change my credentials again. Thank you!

I don’t see any serious problem about the screenshot that you send me, I mean it just looks ugly, but people can use this and register, but instead in your theme not just about ugly, NOBODY CAN REGISTER, the form totally disappear there aren’t no button or anything and additionally the space of the form get small on the left and right without any reason. In the screenshot that you send me the size of the register form still the same. I see the problem is some conflict with your theme, because I have 6 other websites deafferents themes and I don’t have any problem and in the screenshot that you send me I don’t see any problem in the functionalities either, just a little ugly but people are able to register, and it doesn’t happens with your theme, so I can ask for my money back or what option I have?, once I can’t use your theme on my site? or you going to check what’s going on? Because check the screenshot is not about look and feel is about the main functionality on my website

• This reply was modified 11 months, 1 week ago by Marilynbaq.

Ok, Thank you, can I change my credentials now right?