theme update

This topic has 14 replies, 4 voices, and was last updated 10 months, 3 weeks ago by office-9133.

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January 2, 2024 at 3:49 pm #526098

office-9133
Participant

Hello,
after the theme update the slider on the front page disappeared
I put it back, saved the page and it appeared again, but when refreshing the page it disappears
tried several times
what is the cause?
thank you

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January 2, 2024 at 4:07 pm #526114

Artem Temos
Keymaster

Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

January 2, 2024 at 4:11 pm #526118

office-9133
Participant

I can’t give you direct access
mention that the slider is the one in the theme construction

January 2, 2024 at 4:41 pm #526131

office-9133
Participant

it seems that the lite speed cache plugin causes this problem

January 2, 2024 at 5:18 pm #526154

Artem Temos
Keymaster

Maybe you need to clear your cache or check the plugin configuration. It should work without breaking anything.

Kind Regards

January 2, 2024 at 5:29 pm #526160

office-9133
Participant

I’ve already cleared the cache
the plugin worked within the parameters of the existing configuration until I updated to your theme
what in the configuration should I check?
it’s not the plugin that generated this problem but the theme update

January 2, 2024 at 5:33 pm #526164

Artem Temos
Keymaster

Please, disable all other plugins and send us your admin access so we can check it.

January 2, 2024 at 5:35 pm #526166

office-9133
Participant

I’ve already told you that I can’t give you admin access

January 3, 2024 at 10:26 am #526305

Artem Temos
Keymaster

Hello,

To be able to check your problem we need to have access to your website. Otherwise, it is not possible to test this and understand what is it caused by.

Kind Regards

January 3, 2024 at 1:57 pm #526398

office-9133
Participant

in this case I want to go back to the previous version of the theme.
how do I do it?

January 3, 2024 at 2:27 pm #526417

kineart.it
Participant

I have the same problem. I use litespeed cache like “office-9133”.

January 3, 2024 at 3:34 pm #526443

Artem Temos
Keymaster

Yes, you can download it here https://drive.google.com/file/d/13_GXNoCojO0kQ3RvFS849MyJQFMbCwhx/view?usp=sharing

January 4, 2024 at 2:32 pm #526825

office-9133
Participant

you have big problems with this update not keeping the theme settings, conflicting with other common plugins, etc.

including when restoring the site the theme did not downgrade as normal but remained at 7.4.0.

January 4, 2024 at 3:09 pm #526841

Artem Temos
Keymaster

As we said, we are ready to check these issues on your website. Our theme update were downloaded a few thousand already and we didn’t get similar reports.

Kind Regards

January 4, 2024 at 4:17 pm #526895

office-9133
Participant

better i will wait till the next update. may be that one will work properly.
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