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Issues with the website after updating the theme

Viewing 30 posts - 1 through 30 (of 47 total)
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    Posts
  • January 4, 2024 at 12:14 pm #526747

    da
    Participant

    1. after the update to Woodmart 7.4 my slider on the frontpage does not work properly anymore. It is the slider from the theme demo. It flashes all the time.

    2. the loading of the frontpage looks strange. At first it is compressed and then it stretches.

    3. if you go to a product and then look at the suggested products in the lower area, they have become much smaller in the view.

    4. my translations in Loco for the website are gone. How can I renew them and prevent them from disappearing again after an update?

    5. the loading of the website now seems to take longer.

    January 4, 2024 at 12:16 pm #526748

    da
    Participant

    6. if you go to a single product, the area of the footer is now smaller at the top than it should actually be.

    January 4, 2024 at 12:27 pm #526756

    Artem Temos
    Keymaster

    Hello,

    Sorry, but the provided password seems to be wrong and we can’t enter your dashboard. Also, please keep all plugins that are not related to our theme temporarily turned off.

    Kind Regards

    January 4, 2024 at 12:30 pm #526758

    da
    Participant

    Here again

    January 4, 2024 at 1:24 pm #526793

    Artem Temos
    Keymaster

    Please keep all plugins that are not related to our theme temporarily turned off.

    January 4, 2024 at 2:11 pm #526817

    da
    Participant

    Ok, do you have access now?

    January 4, 2024 at 3:09 pm #526842

    Artem Temos
    Keymaster

    Yes, but you didn’t deactivate plugins as requested.

    January 4, 2024 at 3:20 pm #526847

    da
    Participant

    Deactivated

    January 4, 2024 at 3:21 pm #526849

    da
    Participant

    Now it works. Seems, that the problem is caused with HMWP Ghost

    January 4, 2024 at 3:23 pm #526854

    da
    Participant

    Which is a pity because it is a very popular plugin to protect your store. The previous version worked very well with it.

    January 4, 2024 at 3:38 pm #526876

    da
    Participant

    The problem with the footer gap still exist at the single product page, also the with the loco translation.

    January 4, 2024 at 4:52 pm #526909

    Artem Temos
    Keymaster

    This issue is caused by an empty prefooter on your website. Try to disable it in Theme Settings -> Footer and check if it helps.

    Kind Regards

    January 4, 2024 at 5:00 pm #526917

    da
    Participant

    Is it possible to downgrade the theme ? Because I see at the forum, that there are several issues?

    January 4, 2024 at 5:06 pm #526921

    da
    Participant

    Tze problem is still there with the footer

    January 4, 2024 at 5:33 pm #526927

    Artem Temos
    Keymaster

    The problem with footer is caused by your custom CSS code https://prnt.sc/0nzKkgmwyDRZ
    All reported bugs have been already fixed and we are going to release 7.4.1 update in a few hours.

    January 4, 2024 at 7:22 pm #526983

    da
    Participant

    ok thank you. Would it be possible to use the theme with HMWP Ghost without problems ?

    January 4, 2024 at 7:24 pm #526987

    da
    Participant

    And how to restore the translation for loco theme? and prevent it for future downgrade in english ?

    January 5, 2024 at 10:25 am #527101

    Artem Temos
    Keymaster

    Hello,

    We haven’t tested our theme with HMWP Ghost yet, unfortunately.

    It looks like you stored your translations files in the theme folder. You need to always place them in the wp-content/languages/ directory instead.

    Kind Regards

    January 5, 2024 at 11:40 am #527167

    da
    Participant

    Hello,
    I had stored it in wp-content/languages/themes/ .. but its away..

    January 5, 2024 at 1:00 pm #527211

    Artem Temos
    Keymaster

    Theme update can’t touch this folder at all. Probably, they were not stored there or removed by somebody or something else but not by the update.

    Kind Regards

    January 5, 2024 at 9:45 pm #527401

    da
    Participant

    Another issue that didn’t exist before update.

    I use the Germanized plugin and after the update I have the following issues:
    1. the price label, the basic price and the delivery time are displayed twice in the shopping cart
    2. However, the basic price is not displayed on the single product page.

    Best regards

    January 5, 2024 at 9:59 pm #527404

    da
    Participant

    3. And it shows nowhere, that the price is incl. VAT

    January 5, 2024 at 10:05 pm #527405

    da
    Participant

    4. And that the product costs are plus shippment ( single product page )

    Before the update, your theme was working with Germanized.

    January 6, 2024 at 1:59 pm #527511

    da
    Participant

    5. An other issue, the default slider from the theme demo needs now a 7 seconds to display the text and buttons. I already updated to 7.4.1.

    January 6, 2024 at 2:15 pm #527516

    da
    Participant

    6. After update to 7.4.1. your icons at theme settings are no longer displayed.

    January 7, 2024 at 3:02 pm #527629

    da
    Participant

    7. The website is now much slower and needs more time to load.

    January 7, 2024 at 5:37 pm #527643

    da
    Participant

    8. When I click on the shopping cart icon in the header, 90% of the time it is completely empty and without any information.

    January 8, 2024 at 10:46 am #527736

    Artem Temos
    Keymaster

    Hello,

    1. 2. 4. 6. Please, provide us with some screenshots for these issues.

    3. 4. Please, check how it works with the default theme and send us a screenshot.

    5. Could you please send us some video so we can better understand what you mean?

    7. As we can see, your website is not optimized yet. Please, follow our tutorial here https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/

    8. We just tested your website and see that the shopping cart widget works correctly https://gyazo.com/b0b4e993f0b7bd91329c94d38c0964fa

    Kind Regards

    January 10, 2024 at 5:55 pm #528783

    da
    Participant

    Hello,

    screenshots of 1. and 2. are attached.
    3, 4, 5, 6, 7, 8 solved.

    Thank you

    Attachments:
    You must be logged in to view attached files.
    January 10, 2024 at 6:51 pm #528804

    da
    Participant

    9. I have detected another problem with the Microsoft Edge browser. The mini shopping cart does not open automatically and if you click “add to cart” on the minimized product in the product preview, a circle rotates constantly without stopping.

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