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Theme update and license problem

Viewing 6 posts - 1 through 6 (of 6 total)
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  • January 5, 2024 at 2:50 am #527039

    admin-3586
    Participant

    I tried updating the woodmart theme to the new version. When I received an error, I deactivate the license code and then tried to activate it again. Now I’m getting this error. “The purchase code is invalid.”

    Note: I cannot update wpbakery either.

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    January 5, 2024 at 10:13 am #527095

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Try to activate the theme now and let me know if it works. If you still get any errors, please, send us your admin access so we can check.

    Kind Regards
    XTemos Studio

    January 5, 2024 at 4:04 pm #527277

    admin-3586
    Participant

    Unfortunately the same error persists.

    January 5, 2024 at 4:31 pm #527295

    Artem Temos
    Keymaster

    Please, send us purchase code that you have problem with.

    January 11, 2024 at 12:26 am #528861

    admin-3586
    Participant

    My purchase code:

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    January 11, 2024 at 11:17 am #528956

    Artem Temos
    Keymaster

    We have fixed this issue and activated the theme on your website.

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Viewing 6 posts - 1 through 6 (of 6 total)