no youtube video shown in the main product image,

This topic has 13 replies, 2 voices, and was last updated 10 months ago by Luke Nielsen.

Viewing 14 posts - 1 through 14 (of 14 total)

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January 14, 2024 at 9:41 am #529636

invitawhats
Participant

After the penultimate update, the videos of all my products stopped showing, these videos are short YouTube videos, I sent a message in advance but I did not receive a response, can you help me with this problem, and the translation did not work for me, I uploaded the Spanish file to Mexico , but I couldn’t get it to work, I also tried with Spanish only and that’s not the problem I have, thank you.

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January 14, 2024 at 5:52 pm #529679

invitawhats
Participant

For now, go back to the version that does work with the videos, but with the last 2 updates it doesn’t work.

January 15, 2024 at 12:38 pm #529831

Luke Nielsen
Keymaster

Hello,

Is there any chance that you could give me access to the dashboard area so I can have a look at the settings on your website, please?

Kind Regards

January 16, 2024 at 8:11 pm #530506

invitawhats
Participant

ready, information sent

January 16, 2024 at 8:12 pm #530508

invitawhats
Participant

Also, because I have Russian comments, a couple of comments always appear at least a week.

January 17, 2024 at 4:27 pm #530831

Luke Nielsen
Keymaster

Hello,

Could you please create a staging site with the latest update of the theme so we can investigate the issue or update the current theme to the latest version?

As for the comments, you can remove them to the spam or trash: https://prnt.sc/lk9AnGugTtof

Looking forward to hearing back from you!

Kind Regards

January 19, 2024 at 2:53 am #531373

invitawhats
Participant

Sorry, I had a couple of days with a lot of work and I missed checking your message, I already updated the template, and made the error that I mentioned again, so I’ll leave it anything else, I’ll stay tuned, thank you.

January 19, 2024 at 12:55 pm #531483

Luke Nielsen
Keymaster

Hello,

Okay, I see. Please confirm the permission for plugins deactivation, and switch to the parent/default theme. As soon as we complete the testing of this plugin we will enable it all back, You would better make the full backup of your site.

Best Regards

January 19, 2024 at 7:32 pm #531673

invitawhats
Participant

ready, make the corresponding backup and authorize making the necessary modifications, thank you

January 22, 2024 at 4:05 am #532001

invitawhats
Participant

I know that there is no work on weekends, but how long will I have to have my site like this, since I advertise on Facebook and it sends them to my site and for now I stopped that part a little but it affects my sales, I hope it can be ready soon Or if you like, I will send you my backup and you can work on it locally on your computer and I will return to the previous version of my store, thank you.

January 22, 2024 at 10:09 am #532023

Luke Nielsen
Keymaster

Hello,

Please accept my apologies for the delay.

After I looked into the situation, I found that when the “Site Kit by Google” plugin is enabled, it affects the video. So I suggest you disable it and recheck the issue on your side. Also, I see that the update is available for that plugin, so then also try to update it, maybe it will fix it.
https://take.ms/PGViK

Thank you for your patience.

Kind Regards

January 23, 2024 at 9:02 am #532487

invitawhats
Participant

Thank you, I have already reviewed the problem and if some plugins are not compatible with the template, I hope you have some free plugins to be able to use the site cache, also deactivate so that some things are displayed correctly, and please if you can upload a translation in Spanish Mexico Even if it is the same as the one in Spain so that the template can detect it since the one generated by Poedit does not work for me, thank you.

January 23, 2024 at 9:44 am #532494

invitawhats
Participant

Ready, I have achieved the translation, thanks for your help.

January 23, 2024 at 1:52 pm #532643

Luke Nielsen
Keymaster

Please, send us your FTP access so we can try to find this error between the plugin and theme. Also, may I request you send me access to your Google account so we can check how the Google site kit is adjusted there?

Looking forward to collaborating with you!

Kind Regards
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