Can't activate theme: API request call error.

This topic has 17 replies, 4 voices, and was last updated 6 years, 8 months ago by Eric Watson.

Viewing 18 posts - 1 through 18 (of 18 total)

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April 18, 2018 at 2:46 pm #53157

Maxed-on
Participant

When trying to activate our theme license key, there is the error appearing:
“API request call error. Contact your server providers and ask to update OpenSSL system library to the 1.0+ version.”

We contacted our server providers and they said we already have the latest version of OpenSSL.

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April 18, 2018 at 4:29 pm #53187

Elise Noromit
Member

Hello,

Thank you very much for choosing our theme and contacting our support.

Please provide your site admin as well as FTP access in the Privat Content Field.

Best Regard

April 19, 2018 at 7:46 am #53290

Maxed-on
Participant

Site URL: http://optimaal-fietsen.nl

April 19, 2018 at 8:20 am #53302

Artem Temos
Keymaster

We noticed cURL error in the API request http://prntscr.com/j78xkl
Most likely, there is something wrong on your web server. Here is an article that should help you https://docs.presscustomizr.com/article/326-how-to-fix-a-curl-error-28-connection-timed-out-in-wordpress

April 19, 2018 at 8:44 am #53307

Maxed-on
Participant

Thanks for your quick reply, we will contact our hosting provider asap.
We will notify when the problem is resolved.

Kind regards,

Nick

April 19, 2018 at 8:51 am #53309

Artem Temos
Keymaster

OK, contact us if you will have any further information.

May 1, 2018 at 9:23 am #55536

Maxed-on
Participant

I have contacted our server, which took a little longer than expected.

He said that we already have the latest verion of everything. We are also currently running an up to date version of woodmart already on this server which is working fine.

Package openssl-1.0.1e-57.el6.x86_64 already installed and latest version

We just can’t seem to activate this theme, any ideas on how to resolve?

May 1, 2018 at 9:50 am #55540

Eric Watson
Participant

Hello,

Аt the moment we can not access your site and FTP. We can have access to your site only using VPN.
http://prntscr.com/jcap78
http://prntscr.com/jcap8r

Kind Regards
XTemos Studio

May 1, 2018 at 10:00 am #55541

Maxed-on
Participant

Have you tried using a flat FTP client?
I tried accessing on multiple pc’s and it works fine here.

May 1, 2018 at 10:11 am #55544

Eric Watson
Participant

We still can not connect. Maybe access to your server is restricted by the country?

May 1, 2018 at 10:21 am #55545

Maxed-on
Participant

Maybe your IP got blocked by our server. Can you give me your IP? I will unblock it in the direct admin.

May 1, 2018 at 11:14 am #55553

Eric Watson
Participant

…

May 1, 2018 at 11:20 am #55554

Maxed-on
Participant

Added your IP to the whitelist on our firewall

May 1, 2018 at 11:51 am #55563

Elise Noromit
Member

Hello,

You login link does not work http://prntscr.com/jcbub4 We have checked from different devices. Please contact your host provider. As soon as your site is workable we shall be able to check and help to settle.

Best Regards

May 1, 2018 at 3:30 pm #55591

Maxed-on
Participant

It turned out my colleague had blocked risky countries to enter anything in our server.
It should be cleared now

May 1, 2018 at 7:58 pm #55606

Elise Noromit
Member

Hello,

Your theme has been activated. https://prnt.sc/jcg01v

The problem was in the site blocking configurations.

Best Regards

May 2, 2018 at 8:05 am #55646

Maxed-on
Participant

Thanks so much!
Ticket can be closed!

May 2, 2018 at 8:05 am #55647

Eric Watson
Participant

You are welcome!
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Posts

Tagged: OpenSSl Activation error theme licence key

Viewing 18 posts - 1 through 18 (of 18 total)

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Can't activate theme: API request call error.

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