360 product view not working

This topic has 9 replies, 2 voices, and was last updated 1 year, 10 months ago by Artem Temos.

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January 21, 2024 at 7:29 pm #531961
themandexx
Participant
The 360 view option is not working on the website and is stuck on 0% loading. The following error is visible:
```
Uncaught TypeError: e.indexOf is not a function
    at S.fn.load (jquery-3.6.0.min.js:2:84932)
    at o.loadImages (threesixty.min.js?ver=7.4.3:1:915)
    at o.init (threesixty.min.js?ver=7.4.3:1:246)
    at new i.ThreeSixty (threesixty.min.js?ver=7.4.3:1:7270)
    at i.fn.ThreeSixty (threesixty.min.js?ver=7.4.3:1:7327)
    at t (view3d.min.js?ver=7.4.3:1:285)
    at HTMLAnchorElement.<anonymous> (view3d.min.js?ver=7.4.3:1:783)
    at HTMLAnchorElement.dispatch (jquery-3.6.0.min.js:2:43064)
    at v.handle (jquery-3.6.0.min.js:2:41048)
```
I’m at the latest version of woodmart core and theme.
- This topic was modified 1 year, 10 months ago by themandexx.
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January 22, 2024 at 10:23 am #532030

Artem Temos
Keymaster

Hello,

Thank you so much for purchasing our theme and contacting our support center.

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

January 22, 2024 at 2:52 pm #532178

themandexx
Participant

Please find login info in the private section.

January 22, 2024 at 3:16 pm #532199

Artem Temos
Keymaster

Thank you. Please, send us your FTP also for further investigation.

January 22, 2024 at 3:46 pm #532230

themandexx
Participant

Also included in the private section.

January 22, 2024 at 4:53 pm #532280

Artem Temos
Keymaster

Hello,

You can fix it by applying patch # 53227. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch, and click on the “Apply” button. Let us know if it works for you.

Kind Regards

January 22, 2024 at 5:06 pm #532292

themandexx
Participant

Thank you!

I’ve just applied the patch, regenerated everything and empties server-side caching. Problem is still there though, no change in behavior.

January 22, 2024 at 5:28 pm #532304

Artem Temos
Keymaster

Hello,

It works well on your website now. Please, clear your browser cache or test it in an incognito window.

Kind Regards

January 22, 2024 at 5:42 pm #532315

themandexx
Participant

OMG! I say that 100 times a day to our clients, and I forget it myself. Yes, it works! Thank you so much.

January 22, 2024 at 6:52 pm #532353

Artem Temos
Keymaster

No problem. We are glad that you sorted it out! Feel free to contact us if you have any further questions.
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