360 product view not working
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The 360 view option is not working on the website and is stuck on 0% loading. The following error is visible:
Uncaught TypeError: e.indexOf is not a function
at S.fn.load (jquery-3.6.0.min.js:2:84932)
at o.loadImages (threesixty.min.js?ver=7.4.3:1:915)
at o.init (threesixty.min.js?ver=7.4.3:1:246)
at new i.ThreeSixty (threesixty.min.js?ver=7.4.3:1:7270)
at i.fn.ThreeSixty (threesixty.min.js?ver=7.4.3:1:7327)
at t (view3d.min.js?ver=7.4.3:1:285)
at HTMLAnchorElement.<anonymous> (view3d.min.js?ver=7.4.3:1:783)
at HTMLAnchorElement.dispatch (jquery-3.6.0.min.js:2:43064)
at v.handle (jquery-3.6.0.min.js:2:41048)
I’m at the latest version of woodmart core and theme.
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This topic was modified 1 year, 6 months ago by
themandexx.
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Hello,
Thank you so much for purchasing our theme and contacting our support center.
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder
Thank you in advance
Please find login info in the private section.
Thank you. Please, send us your FTP also for further investigation.
Also included in the private section.
Hello,
You can fix it by applying patch # 53227. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch, and click on the “Apply” button. Let us know if it works for you.
Kind Regards
Thank you!
I’ve just applied the patch, regenerated everything and empties server-side caching. Problem is still there though, no change in behavior.
Hello,
It works well on your website now. Please, clear your browser cache or test it in an incognito window.
Kind Regards
OMG! I say that 100 times a day to our clients, and I forget it myself. Yes, it works! Thank you so much.
No problem. We are glad that you sorted it out! Feel free to contact us if you have any further questions.
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