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360 product view not working

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  • #531961

    themandexx
    Participant

    The 360 view option is not working on the website and is stuck on 0% loading. The following error is visible:

    Uncaught TypeError: e.indexOf is not a function
        at S.fn.load (jquery-3.6.0.min.js:2:84932)
        at o.loadImages (threesixty.min.js?ver=7.4.3:1:915)
        at o.init (threesixty.min.js?ver=7.4.3:1:246)
        at new i.ThreeSixty (threesixty.min.js?ver=7.4.3:1:7270)
        at i.fn.ThreeSixty (threesixty.min.js?ver=7.4.3:1:7327)
        at t (view3d.min.js?ver=7.4.3:1:285)
        at HTMLAnchorElement.<anonymous> (view3d.min.js?ver=7.4.3:1:783)
        at HTMLAnchorElement.dispatch (jquery-3.6.0.min.js:2:43064)
        at v.handle (jquery-3.6.0.min.js:2:41048)

    I’m at the latest version of woodmart core and theme.

    • This topic was modified 10 months, 3 weeks ago by themandexx.
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    #532030

    Artem Temos
    Keymaster

    Hello,

    Thank you so much for purchasing our theme and contacting our support center.

    Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
    WoodMart core
    WooCommerce
    Elementor/WPBakery page builder

    Thank you in advance

    #532178

    themandexx
    Participant

    Please find login info in the private section.

    #532199

    Artem Temos
    Keymaster

    Thank you. Please, send us your FTP also for further investigation.

    #532230

    themandexx
    Participant

    Also included in the private section.

    #532280

    Artem Temos
    Keymaster

    Hello,

    You can fix it by applying patch # 53227. To do this, go to Dashboard -> WoodMart -> Patcher, find the corresponding patch, and click on the “Apply” button. Let us know if it works for you.

    Kind Regards

    #532292

    themandexx
    Participant

    Thank you!

    I’ve just applied the patch, regenerated everything and empties server-side caching. Problem is still there though, no change in behavior.

    #532304

    Artem Temos
    Keymaster

    Hello,

    It works well on your website now. Please, clear your browser cache or test it in an incognito window.

    Kind Regards

    #532315

    themandexx
    Participant

    OMG! I say that 100 times a day to our clients, and I forget it myself. Yes, it works! Thank you so much.

    #532353

    Artem Temos
    Keymaster

    No problem. We are glad that you sorted it out! Feel free to contact us if you have any further questions.

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