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SAVE CHANGES ERROR

Viewing 10 posts - 1 through 10 (of 10 total)
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    Posts
  • April 18, 2018 at 6:23 pm #53214

    jmmnene
    Participant

    Hi dear team, I have recently bought this theme but I unable to save data using the WordPress admin page (dashboard), can you please help me on the process? Please check attachment

    That is the bigger problem for me and second one maybe its due to the conflict with the first. I have tried to change our logo image but the system doesn’t save the data.

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    April 18, 2018 at 6:49 pm #53217

    Elise Noromit
    Member

    Hello,

    Thank you very much for choosing our theme and contacting our support.

    Please deactivate all the plugins not related to the theme and provide admin access we will check.

    Best Regards

    April 19, 2018 at 12:30 am #53234

    jmmnene
    Participant

    Thank you, dear team, for your fast reply, I have deactivated almost all plugging and the page dot allow me to save any progress.

    I will be ready to provide admin access to any user that you chose, Please leave a note to your user in order to grant you the admin privileges in order to check the error.

    Thank you for your time and business

    Best Regards

    April 19, 2018 at 6:16 am #53255

    Artem Temos
    Keymaster
    Xtemos team

    Just create a new user with administrator rights and send us its username and password so we could check it.

    April 20, 2018 at 2:01 pm #53605

    jmmnene
    Participant

    Thanks team for your fast support, please check admin user, thank you.

    April 20, 2018 at 2:14 pm #53608

    Elise Noromit
    Member

    Hello,

    Please deactivate all the plugins not related to the theme. Navigate to Appearance > Install plugins and you will see the list of necessary plugins. Deactivate all the rest.

    Best Regards

    April 20, 2018 at 2:29 pm #53621

    jmmnene
    Participant

    Hi, thank you for your reply.

    I have tried that option but doesn’t work for me, I have tried deleting all plugins and reinstalling it but don’t work for me, now I get this 2 errors
    1-I cant change the logo menu.
    2- don’t allow me to save any data on the dashboard page plugins

    Attachments:
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    April 20, 2018 at 2:52 pm #53625

    Artem Temos
    Keymaster
    Xtemos team

    We just checked and it works well for us https://gyazo.com/5e3e2f849d6285bb6e96a82248821f85

    April 20, 2018 at 3:05 pm #53628

    jmmnene
    Participant

    Thank you team, i was able to fix it.

    April 20, 2018 at 5:49 pm #53647

    Artem Temos
    Keymaster
    Xtemos team

    Great, you are welcome!

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Viewing 10 posts - 1 through 10 (of 10 total)