Mobile menu and Changes not updating

This topic has 18 replies, 2 voices, and was last updated 9 months, 4 weeks ago by Artem Temos.

Viewing 19 posts - 1 through 19 (of 19 total)

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January 30, 2024 at 12:47 pm #534960

blackarrowdubaiuae
Participant

Mobile menu button is not working and when I am making any changes to the website it’s also not updating on the desktop, mobile, and tablet versions.

Kindly please check and review what’s happening and fix these issues from my website.

January 30, 2024 at 1:04 pm #534968

Artem Temos
Keymaster

Hello,

Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme:
WoodMart core
WooCommerce
Elementor/WPBakery page builder

Thank you in advance

January 30, 2024 at 3:43 pm #535054

blackarrowdubaiuae
Participant

Hello,
I have provided you with admin access. Kindly check what’s wrong there, Fix the issue, and let me know soon.

Thanks!

January 30, 2024 at 3:54 pm #535070

Artem Temos
Keymaster

Please, keep all plugins that are not related to our theme temporarily turned off.

Kind Regards

January 30, 2024 at 4:16 pm #535094

blackarrowdubaiuae
Participant

Have you checked it? it’s working properly now? What’s the issue there or what went wrong, Kindly let me know

January 30, 2024 at 4:18 pm #535099

blackarrowdubaiuae
Participant

Menu button is still not working in mobile

January 30, 2024 at 4:19 pm #535101

Artem Temos
Keymaster

You still have extra plugins enabled. Please, deactivate them temporarily so we can check.

January 30, 2024 at 4:47 pm #535129

blackarrowdubaiuae
Participant

Please let me know which plugin to deactivate.

January 30, 2024 at 4:48 pm #535130

Artem Temos
Keymaster

We can’t enter your dashboard at the moment and get the following error https://gyazo.com/df2f0e478b325fedbc54d63b398c32c9

January 30, 2024 at 4:58 pm #535133

blackarrowdubaiuae
Participant

Kindly share me your IP address to allow you to login

January 30, 2024 at 5:33 pm #535149

Artem Temos
Keymaster

Here is my IP 176.98.71.130

January 30, 2024 at 5:39 pm #535159

blackarrowdubaiuae
Participant

I have allowed login access for your IP address. Please check now and fix the issue.

January 30, 2024 at 5:45 pm #535163

Artem Temos
Keymaster

Please, disable all plugins except these
WoodMart core
WooCommerce
Elementor/WPBakery page builder
Note that you also need to disable “Must-use” plugins since your pages are cached at the moment.

January 30, 2024 at 5:51 pm #535169

blackarrowdubaiuae
Participant

Yeah it’s done now. All plugins are deactivated accept
WoodMart core
WooCommerce
Elementor/WPBakery page builder

January 30, 2024 at 6:04 pm #535180

Artem Temos
Keymaster

As we can see, your website is still cached so we don’t see any changes https://gyazo.com/f2abb8ffa12ee617ad2373054df8cf8f

January 30, 2024 at 6:06 pm #535183

blackarrowdubaiuae
Participant

How to delete these cache. Please let me know and give the solution or please do it from your end

January 31, 2024 at 10:14 am #535318

Artem Temos
Keymaster

We don’t know how you enabled this plugin but the website is still cached. You can see this by opening your page source code and scrolling to the end of the source code.

January 31, 2024 at 10:41 am #535336

blackarrowdubaiuae
Participant

I have installed and activated all these plugins only from WordPress Dashboard > Plugins > Add New.
All plugins are deactivated. Now tell me how to clean and delete cache from the website? Fix the issue, please.

Thanks!

January 31, 2024 at 12:29 pm #535395

Artem Temos
Keymaster

If you didn’t install this cache plugin maybe it comes on your server by default. Contact your hosting provider for help on this matter.
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