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Problem with Caching + missing elements in single product view

Viewing 5 posts - 1 through 5 (of 5 total)
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  • February 2, 2024 at 6:47 pm #536319

    Dev.Al
    Participant

    Hi Team,

    First thank you so much for the wonderful work you’ve done on this theme.
    I need your kind support as my hosting provides litespeed server with litespeed caching.
    The problem is when I enable any of the presets of the plugin caching everything is ruined.

    I followed the article you wrote on speeding up the theme and added the exclusions in the list of exclusions, but still all my layout is ruined and I have to wait for a long time until it starts to display correctly, and actual loading time takes much much longer especially on (MOBILE)

    Also on mobile the slide menu does not work for a long time unless I wait for more than a minute until it works

    Can you please help me improve the loading time of the website on mobile and desktop without losing functionality.

    In addition to this, I have selected tabs in the theme settings for the product single view, however it’s not showing as tabs, the layout is not working, seems like whatever I change in settings for it does not reflect.

    but the most important issue to address is the caching part.

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    February 3, 2024 at 1:48 pm #536448

    Dev.Al
    Participant

    Hi Team,

    Do you have any updates on this plz?

    February 3, 2024 at 4:37 pm #536479

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    01. Our theme is optimized for speed and should not significantly slow down your website. However, it’s possible that your website’s performance is affected by the content you have added. For instance, the use of too many plugins, large unoptimized images, or other resources can slow down your website.

    We recommend that you remove any unnecessary plugins and install a JS & CSS optimization plugin such as WP Rocket. Our guide on how to optimize your website using our themes can be found here: https://xtemos.com/wordpress-performance-optimization-the-ultimate-guide-in-2021/.

    02. I am not able to log in or access the WP backend because you have activated the maintenance mode and the WP admin login URL redirects me to the maintenance page. If you are using a custom layout of theme for a single product page. You need to add the products tab widget in the layout for products tabs.

    Actually, with some of the Demos there are certain Custom Layouts enabled for the Single Product and Archive pages which is why your made changes under the Theme Settings aren’t taking effect on that.

    If you have any further questions, please don’t hesitate to reach out.

    Best Regards.

    February 3, 2024 at 11:38 pm #536546

    Dev.Al
    Participant

    Hi,

    Thanks a lot for checking, and sorry for the confusion caused by the login issue, I’ve added new login instructions in private.

    I know your theme is not faulty, but the problem is I have litespeed server and litespeed caching plugin, I can’t theme to get it to function correctly.

    I need your help providing the recommended settings so that I can achieve some good speed without losing functionality.

    And for the custom layouts, how do you recommend that I edit those, example the tabs view that’s not showing up on the single product page.

    If you can help me I would really appreciate it

    February 5, 2024 at 11:17 am #536741

    Aizaz Imtiaz Awan
    Keymaster

    Hello,

    Sorry to say i am unable to login your site: https://ibb.co/GP6TttN

    But, Navigate to Layouts > Edit Single Product layout with page builder (wp bakery or Elementor) which you are using and add the product tab widgets in the layout:
    https://ibb.co/C2tmTwQ

    Best Regards.

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