Please check how it works with the default WordPress theme and Woocommerce Storefront theme just to check whether the issue is with our theme or not. Also, please check the site with our theme but only with the theme default plugins activate, and deactivate all the 3rd party plugins from the site.
If it works fine with the default WordPress theme and let me know I will further check on your site and give you a possible solution.
Sometimes, issues can be resolved by adjusting the plugin’s settings. Carefully review its configuration options to see if there are any settings causing conflicts. Make sure it’s configured correctly for your specific setup.
If you have faced the issue, consider reaching out to plugins for assistance. They might be able to help you troubleshoot and configure the plugin correctly.