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Double currency sign

Viewing 13 posts - 1 through 13 (of 13 total)
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  • February 10, 2024 at 4:10 am #538610

    t.simkina
    Participant

    Dear Xtemos team,
    how do I get rid of the double currency sign at the checkout? (see screenshot)

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    February 12, 2024 at 3:39 pm #539080

    Hung Pham
    Keymaster

    Hi t.simkina,

    Thanks for reaching to us and appreciate your patience.

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Regards,

    February 13, 2024 at 9:29 pm #539691

    t.simkina
    Participant

    Hi, ok, I will provide the credentials after a backup.

    February 14, 2024 at 6:42 am #539787

    Hung Pham
    Keymaster

    Hi t.simkina,

    Please let me know when you’re ready.

    Regards,

    February 14, 2024 at 1:19 pm #539956

    t.simkina
    Participant

    Hello Hung,
    I have found the reason. I attach the screenshot of the setting which results in a double currency sign. It disappears in case the setting is unchecked. Maybe you can fix the problem with this information?
    The way to the setting is WooCommerce – Settings – Payment – WooPayments – Manage.
    I would like to use multicurrency in future.

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    February 14, 2024 at 1:21 pm #539958

    t.simkina
    Participant

    Sorry, wrong attachment.

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    February 15, 2024 at 8:53 am #540217

    Hung Pham
    Keymaster

    Hi t.simkina,

    To assist you in the best possible manner, I kindly ask that you please provide me temporary wp-admin info (wp-admin URL, username, password) to Private Content area, this will allow me to thoroughly investigate and address your concerns in a more efficient.

    Would you mind if I switch to parent theme (in case you are using child theme) and deactivate extra plugins for testing? Please confirm me back.

    Regards,

    February 20, 2024 at 3:09 pm #541784

    t.simkina
    Participant

    Could you please just set this setting (this is a standard woocommerce feature, no plugin needed)? Then you can see a double currency sign, and no admin login is needed. I’m afraid, I can not allow you to debug anything on my live website.
    By the way, you should test the theme with the multicurrency setting, it breaks some other things too, e.g. the currency conversion in minicart is unstable, and free shipping bar has no currency conversion at all: https://xtemos.com/forums/topic/foreign-currency-problem-with-free-shipping-bar/

    • This reply was modified 9 months, 4 weeks ago by t.simkina.
    February 21, 2024 at 9:56 am #542046

    Hung Pham
    Keymaster

    Hi t.simkina,

    I can’t tell the root cause of problem via screenshots only.

    I need login details to see the settings (without deactivating any plugins), and help you better.

    Thanks for understanding.

    Regards,

    February 23, 2024 at 3:29 am #543021

    t.simkina
    Participant

    Ok, thank you, I will provide the credentials in the next few days.

    February 23, 2024 at 7:07 am #543036

    Hung Pham
    Keymaster

    Hi t.simkina,

    Please let me know once you’re done.

    Regards,

    February 27, 2024 at 2:24 am #544058

    t.simkina
    Participant

    Hello, the credentials are in the private section. Thank you very much in advance.

    February 27, 2024 at 10:19 am #544127

    Hung Pham
    Keymaster

    Hi t.simkina,

    Thanks for details.

    I checked and WooPayment hasn’t been finished setup. I kindly request you to conduct a check by activating the default WordPress Theme, such as Storefront or Twenty Twenty-Three (Appearance > Themes) and keep WoodMart Core and Elementor or WPBakery plugins activated. This is to ascertain whether the issue you are experiencing is due to our theme or not.

    Regards,

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Viewing 13 posts - 1 through 13 (of 13 total)