Products not loading correctly on category pages

This topic has 5 replies, 2 voices, and was last updated 10 months, 1 week ago by Aizaz Imtiaz Awan.

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February 15, 2024 at 8:14 pm #540557

toofan
Participant

Products are not loading correctly on my category pages. The pages do not display the correct number of products and it changes randomly as I navigate from one page to the next. When I change the “Show: 9 / 12 / 18 / 24” or the sorting option, product loading keeps changing randomly. It doesn’t work correctly in any configuration. I have attached screenshots to show the issue.

I have tried switching to another theme to see if the problem occurs but on the other theme (e.g. Twenty Twenty-Four), the products load as expected in the categories. I have tried disabling other plugins and they don’t have any effect on the loading.

Please research this issue on my website to determine what is causing the problem with products not loading correctly in the Woodmart theme.

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February 16, 2024 at 2:44 pm #540731

Aizaz Imtiaz Awan
Keymaster

Hello,

Please confirm the permission for plugin deactivation, and switch to the parent/default theme. As soon as we complete the testing we will enable all back, You would better make the full backup of your site.

Best Regards.

February 16, 2024 at 4:16 pm #540785

toofan
Participant

Yes, you can deactivate the plugins and switch the theme.

February 17, 2024 at 9:50 am #540888

Aizaz Imtiaz Awan
Keymaster

Hello,

I have checked your site with the default woocommerce theme “Storefront” and the issue still remains, it means it is not the woodmart theme issue.
Screenshot for clarification:
https://ibb.co/dps98MS

You need to refer to the WooCommerce community or contact its support for help.

Best Regards.

February 21, 2024 at 2:21 am #541994

toofan
Participant

This issue was solved, it was due to the WooCommerce show out of stock products setting.

February 21, 2024 at 11:04 am #542187

Aizaz Imtiaz Awan
Keymaster

Sounds Great! that your issue has been solved.

I’m so happy to hear you are pleased with the Theme and Support. XTEMOS strives to deliver the best customer experience, and it makes our day to hear we have accomplished that.

We count ourselves lucky to have you as a customer. You can always reach us at any time. We are always here to help you.

Thanks for contacting us.
Have a great day.

Topic Closed.
Best Regards.
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